Customer Service High School

Jessica L. Gray **** Heister Valley Rd. Mt Pleasant Mills, PA 17853 **********@*****.*** 570-***-****

OBJECTIVE: To obtain a virtual telecommuting position

SUMMARY:

Skilled (collections associate) commited to addressing customer concerns with speed, accuracy and professionalism.

Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction amd increases customer loyalty.

dedicated Customer Service Representative who provides exceptional customer service through active listning and problem solving.

HIGHLIGHTS:

High customer service standards

dedicated to process improvement

adheres to customer service procedures

strong problem solving ability

persuassive speaker

ACCOMPLISHMENTS:

Consistently commended by superiors for resolving volatile customer situations quickly and couteously

EXPERIENCE:

Sep. 2011-Apr. 2012 Leidy Car Credit Mifflintown, Pa

collections

called customers who were delinquent on payments. Sent out appropriate letters, took payments, set up payments, documented each account in full detail while maintaining confidentiality.

June 2008-June2010 Bank of America State College, Pa

collections associate

worked in an outbound calling center, called customers according to stage of delinquency, took information to get customers on payment plans, took payments, set up payment schedules.

EDUCATION:

Oct.2010-July 2011 Empire Beauty School Shamokin Dam, Pa

Certificate

EDUCATION:

Sep. 2002-June 2006 Juniata High School Mifflintown, Pa

General

High School Diploma

Recived Honor Roll awards

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