Human Resource Professional

CHARLENE DUNLAP

**** ****** *****, **********, ** 35242

HOME: 205-***-**** CELL: 205-***-**** EMAIL:**********@*******.***

VP/DIRECTOR HUMAN RESOURCES

PROFESSIONAL PROFILE

 Strategic business partner and catalyst for innovative initiatives that address today’s business challenges of attaining revenue goals controlling expenses, satisfying customers, and attracting/retaining talent while achieving business and profitability objectives.

 Versatile human resources executive with hands-on experience in diverse industries operating over multiple jurisdictions in multiple states.

 Proactive change agent who spends time in employee environment encouraging learning and promoting the increased productivity that results in value-added customer service.

 Excellent team builder and consultant on personnel issues and organizational development.

AREAS OF EXPERTISE

 Human resource strategy, objectives, policies, programs  Domestic and international recruiting, testing and staffing needs

 Employee and management training  Policy assessment and development

 Employee relations and retention  Compensation and benefits design/administration

 Problem solving and troubleshooting  Educational presentations and seminars

 Organizational needs assessment

 Succession planning/management programs  EEOC, ADA, OSHA, W/C and other federal, state and local compliance program needs, including training, investigation, and prevention programs

PROFESSIONAL EXPERIENCE

Vice President Human Resources/Recruiting, Restore Management Company, Pelham, AL, 4/2008 to 1/2009

 Oversee human resources at 112 facilities for business group that provided Physical Therapy, Speech Therapy and Occupational Therapy to skilled nursing facilities in 5 states.

 Oversee human resources at 10 Hospice and 3 Home Health agencies in 13 counties in Alabama.

 Managed human resource activities to support over 2500 employees with staff of 4. Maintained additional responsibility for managing recruiting efforts with staff of 7 recruiters.

 Collaborated with Executive Council members and CEO while assisting Directors of Operations and facility leaders in growing their businesses through innovative human resources management.

 Successfully reduced workers compensation ratio from 1.57% to .21% through management educational programs.

 Designed and presented management-training programs ranging from first-line supervisors to senior management teams to facilitate understanding of employee relations, diversity issues, employment law, recruiting and organizational development; program functioned as cornerstone for employee retention and increased employee morale.

 Served as Compliance Chairman and member for Quality Assurance Committee.

 Initiated human resources reporting system to update field managers, senior management and board of directors on progress of human resources goals in areas such as recruitment, turnover, employee retention, recruitment costs, benefit costs and cost-saving efforts.

 Reviewed and restructured health benefit program without reducing benefits to employees; reduced cost from more than $2.4 million for 450 employees to just over $1.8 million for 575 employees while improving claims payments and ability to introduce several wellness programs.

 Incorporated 401k training program that resulted in increased participation from 25 percent to 60 percent and increased assets from 6 million to 14 million.

 Developed and implemented recruiting training programs including internet recruiting and development, negotiations, “rolling out the red”, team building and organization.

C. DUNLAP – PAGE 2

Human Resource Director, Restore Management Company, Pelham, AL, 1/2007 to 4/2008

 Managed human resources at 85 facilities for business group that provided Physical Therapy, Speech Therapy and Occupational Therapy to skilled nursing facilities in 4 states.

 Responsible for human resources at 5 Hospice and 2 Home Health agencies in 6 counties in Alabama.

 Managed human resource activities to support over 2000 employees with staff of 4.

 Shortened hiring cycle to meet the demands of accelerated growth. Selected and implemented an assessment tool to evaluate both new candidates and current employees.

 Increased employee retention by increasing employee benefits, resulting in cost reduction

 Reduced company liability by implementing fair, progressive discipline.

 Created and implemented system to investigate and resolve internal complaints.

 Ensured compliance with DOL, OSHA, ADA, HIPAA, FMLA, EEOC, and COBRA labor laws.

HR/Benefits Manager, Restore Management Company, Pelham, AL, 9/2002 to 1/2007

 Managed human resource benefits at 85 facilities for business group that provided Physical Therapy, Speech Therapy and Occupational Therapy to skilled nursing facilities in 4 states and 4 Hospice Agencies and 1 Home Health Agency in Alabama.

 Responsible for administration and budgeting for all benefits including (Health, Dental, Vision, STD, LTD, 401k, Life Voluntary Life, Sect. 125, FMLA compliance, terminations, exit interviews, Annual Performance Reviews and Workers Compensation.

 Managed daily human resource activities to support over 1800 employees with staff of 3.

 Developed and delivered training programs to management and staff on issues such as sexual harassment, safety, disability awareness, legal hiring/termination practices and retention.

 Key leader and advisor to Corporate Board of Directors on turnover trend analysis, FTE’s (full-time equivalents), open positions reports, benefit change recommendations.

Human Resource Manager/Quality Manager, JM Olson Corporation, St. Clair Shores, MI, 9/2000 to 8/2002

 Responsible for compliance of corporate hiring requirements, Employee Assessment and Rejuvenations and Employee Terminations for commercial construction firm specializing in “Green Building Techniques”.

 Strengthened relationships with functional departments, making HR a strategic partner in process development, staffing and employee relations.

 Conducted personnel training, presentations, employee counseling and problem solving.

 Compiled and maintained all appropriate data and reported on employee wages, benefits, and retention trends.

 Benchmarked materials for AQP (Advanced Quality Planning) in relation to Corporate measurable.

 Responsible for assessing corporate culture via internal audits.

 Created and implemented quality problem solving techniques.

 Improved Corporate Quality Program initiatives and QOS Steering Committee goals.

 Active member of the QOS Steering Committee.

Human Resource Manager/Office Manager, BAMAL Corporation, Farmington Hills, MI, 9/1990 to 9/2000

 Managed all functions of Human Resources for Fastener Distribution Company with six branch locations in 6 states.

 Responsible for generating bi-weekly payroll for 150 employees in six branches.

 Created employee handbook and assisted in implementing practices.

 Implemented QS9000 compliance through the creation of Job descriptions and training plans.

 Recruit, interview and hire exempt and non-exempt employees.

 Conducted annual compensation analysis and prepared annual budgets.

 Responsible for benefit negotiations/administration, including health insurance, dental insurance, 401(k), disability and voluntary life insurance.

 Responsible for EEO, Workers Compensation and OSHA reporting and compliance.

 Implemented HRIS System.

 Responsible for purchasing warehouse and office supplies at Corporate Headquarters and six branch facilities with maintaining annual budgets.

 Organized and created PowerPoint marketing presentation materials for President, Executive Vice President of Sales and Sales Account Managers

EDUCATION/AFFILIATIONS

 B.S. Business Management, Ferris State University, Big Rapids, MI

 A.S. Office Administration, Ferris State University, Big Rapids, MI

 Member, Society of Human Resource Management (SHRM)

 Member, Birmingham Society of Human Resource Management (BSHRM)

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