Customer Service Administrative Assistant
Resume:
SHAHREZADE NEWMAN
EMAIL: ********@*****.***
Professional Summary
Demonstrated Supervisory/Management success, with more than 14 years experience in collections in both retail and commercial environments. Conducted nationwide collections of $2.5MM in monthly receivables. Possess exceptional customer relations and problem identification/resolution skills, with particular expertise in developing professional rapport with clients.
• Building excellent client and business relationships with major national and international accounts.
• Identifying and solving diverse service related problems to resolve collection objections.
• Managing account prioritization, timely intervention and collection effectiveness.
• Language fluency in English and Arabic. Working knowledge in Spanish.
• Cleared for Federal and private sector security clearances.
Professional Strengths
• Develop call prioritization and quality identification of decision makers and key individuals/contacts to enhance collection opportunities and results.
• Professionalism – Ability to establish rapport, listen and respond to customer concerns.
• Collection effectiveness, resolution and follow up to ensure highest level of satisfaction.
• Resolve service and system problems, COD/Usage Disputes, Rate calculation errors.
• Administer credit holds as appropriate, and ensuring proper staff notification as required.
• Execute collection strategies, using diplomacy and tact, resulting in customer retention.
• Outstanding work ethic -- Punctual and dependable. Consistently recognized for superior work performance, resulting in history of career progression and promotions throughout entire career. Recipient of numerous recognition letters and awards for outstanding customer service.
• Team player -- Develop and maintain harmonious working relationships with fellow employees. History of working proactively to achieve acknowledged goals.
• Challenge the status quo -- Setting the example and dedication to excellence in customer service and consistency in exceptional quality work products.
• Known as the “go to person” for creative collection results.
• Strive for continuous improvement and remain current in technologies used in the industry. High level proficiency using MS Office Suite, MS XP, MS Outlook, Oracle Network, Excel and Proprietary Collections Software.
SHAHREZADE NEWMAN ********@*****.*** 512-***-****
Professional Achievements
• Recruited by company Vice President to handle collection efforts following the disruption caused by the 9/11 Terrorist Attacks which seriously affected the OCE Imagistics, New York National Branch. Demonstrated professionalism and understanding to maintain continuity and consistent revenue stream in collecting monies owed with successful resolution of all accounts located in the World Trade Centers.
• Successfully reduced by 50% local branch electricity expenses through use of solar window tinting, installation of updated thermostats and negotiated contract with Austin Energy that replaced 40 florescent ballasts and lights.
Professional Experience
OCE, NA, a Canon Company May 2007 to July 2012
Administrative Assistant II – National and Commercial Branch Administrator for Austin and
San Antonio Field Branches.
Report to Branch Managers and RVP. Manage office environment requirements including approval of equipment contracts, processing and filing of field orders and local billing to corporate offices. Receive and manage incoming branch telephones, supplies, mail and vendor requirements, as well as all utility consumption and cleaning services. Possess five certifications in ORACLE necessary to perform majority of computer related duties. Assist sales force in credit/collection data to achieve a higher rate of successful sales orders processed for State of Texas and local Texas commercial customers.
OCE, NA Aurora, Colorado April 2000 to May 2007
Formerly OCE Imagistics, Imagistics International and Pitney Bowes Corporation
Senior Collections Coordinator – Commercial Collections Dec. 2005 to May 2007
Generate $7MM for Imagistics nationwide including $2.5MM in monthly revolving collections accounts. Establish excellent relationships with key decision makers and resolve service, system and reliability issues in order to bring accounts current. Handled credit analysis, service and state contracts for the State of California and reduced accounts in collections from $1.25MM per month to $600,000. Promoted to Administrative Assistant II – National and Commercial Branch Administrator for Austin and San Antonio Field Branches.
Senior Customer Accounts Representative April 2000 to Dec. 2005
Managed commercial collection efforts for Eastern Seaboard including the Capital One account ($1MM per month). Personally selected to manage all accounts affected by the World Trade Center destruction on 9/11/2001. Promoted to Senior Collections Coordinator - Commercial Collections.
Education
UNIVERSITY OF CALIFORNIA at LOS ANGELES – West Los Angeles, California
Completed two years towards Bachelor of Science Degree - Majoring in Bacteriology.
Contact this candidate