Highly organized, creative, multi task, intelligent, fast learner
Resume:
AMY K. BOCK
Orlando, Florida 32828
*******@*******.***
OBJECTIVE To obtain a position in the field of business at an expanding organization that is seeking a motivated results driven proven performer.
EDUCATION University of Central Florida – B.S, Business Mgmt., December 2002
Nova Southeastern University – M.B.A., December 2008
PROFESSIONAL WORK HISTORY
Modular Clean Inc. Orlando, Fl.
Operations Manager 06/05 –09/06
• Wholly responsible for day-to-day operations including staffing, scheduling, submitting job proposals and bookkeeping
• Interview, assess, and recommend potential employees based on job requirements and labor costs
• Schedule and supervise orientation for new employees
• Develop and update a regular maintenance schedule for all company equipment
• Ensure high quality execution and maintain excellent client relations
• Support employee growth and support Company goals using best-practice methods and controls
Macaroni Grill, Brinker International Orlando, Fl.
Certified Trainer/Shift Supervisor 04/02-present
• Facilitate, motivate, and develop training of all new team members
• Responsible for posting employee schedule on a weekly basis
• Attend corporate train-the-trainer functions
• Responsible for implementing and maintaining new training policies.
• Attend store openings and work with a traveling development team to ensure successful new team member training.
• Monitor daily floor activities and assist management team with various segment operations.
• Organize and serve as the primary contact for all volunteer activities and events.
• Ensure best floor coverage to achieve optimal team member efficiency
• Create and maintain a positive work environment
TJ Maxx, Orlando, Fl.
Visual Stylist/Sales Associate 01/02-05/03
• Provide prompt, efficient and courteous customer service
• Maintain a clean, organized and customer friendly environment in the store
• Order and stock merchandise
• Work with a design team to help create the customers first impression of TJ Maxx
• Responsible for caring for department tools, supplies, and merchandise
• Produce quality displays in a consistent and timely manner
• Ensure work adheres to company guidelines, policies and procedures
• Ring customer sales on electronic cash register, receive cash and give correct change
Tuscawilla Country Club, Winter Springs, Fl.
Banquet Server/Supervisor 02/99-01/02
• Called upon to captain and serve banquets and meetings ranging in size from 10-200+guests.
• Responsible for room design, food and beverage service and event management.
• Responsible for booking tentative occasions.
• Collection of payments for services rendered.
• Trained new servers in banquets style food and beverage service.
Big Tree Inc., Fort Myers, Fl 98/99
Secretarial Duties/ Bookkeeping
Responsible for book keeping (accounts receivables; payables), job scheduling, and customer service.
Experience with QuickBooks Pro; Microsoft Excel, Word; Outlook.
SKILLS & AREAS OF INTEREST
Interpersonal
• Extensive experience in Public Speaking
• Clear and Concise Communicator
• Ensure Customer Satisfaction
• Development and Retention
• Facilitate Group Training
• Balance Multiple Priorities
• Ability to Adapt
• Highly organized and creative
• Proactive self-starter
• Create enthusiasm and passion to excel
• Ability to prioritize and react with a sense of urgency
VOLUNTEER ACTIVIES
• Habitat for Humanity
• Orlando Light House Foundation
Computer
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint )
QuickBooks Pro
References Available Upon Request
Contact this candidate