Reception / Office Assistant
Resume:
Education:
Cochise Community College
General Studies Courses for Transfer
Currently:
University of Phoenix
Pursuing a A.A. in Sports Management
Pursuing a B.S. in Business Marketing
Related Employment History:
September 2008 – November 2008
Front Desk Agent
Starr Pass Golf Suites, 3645 W Starr Pass Blvd, Tucson, AZ 85745
* Answer and route telephone calls at the switchboard
* Checking-in and checking-out of hotel guests
* Handle all guest complaints and make necessary changes to accommodate them
* Handle all guest billing issues
* Perform Concierge services for guests
* Process incoming and outgoing packages (FedEx, UPS, etc.)
* Assist Guest Services Manager
July 2008 – August 2008
Front Desk Agent
The Westin La Paloma, 3800 E. Sunrise Drive, Tucson, AZ 85718
* Answer and route telephone calls at the switchboard
* Checking-in and checking-out of hotel guests
* Handle all guest complaints and make necessary changes to accommodate them
* Handle all guest billing issues
* Perform Concierge services for guests
* Process incoming and outgoing packages (FedEx, UPS, etc.)
* Assist Guest Services Manager
2008- July 2008:
Front Desk Supervisor
Holiday Inn Tucson North- Palo Verde, 4550 S. Palo Verde, Tucson, AZ 85714
* Checking-in and checking-out of hotel guests
* Handle all guest complaints and make necessary changes to accommodate them
* Handle all guest billing issues
* Perform Concierge services for guests
* Answer and route telephone calls at the switchboard
* Process incoming and outgoing packages (FedEx, UPS, etc.)
* Assist Guest Services Manager
* Supervise Front Desk Agents
2006-2008:
Front Desk Supervisor
Holiday Inn Express, 850 W. Shell Dr., Nogales, AZ 85621
* Perform night audit
* Train guest service agents and night auditors
*Checking-in and checking-out of hotel guests
* Handle all guest complaints and make necessary changes to accommodate them
* Handle all guest billing issues
* Perform Concierge services for guests
* Answer and route telephone calls at the switchboard
* Process incoming and outgoing packages (FedEx, UPS, etc.)
* Assist Guest Services Manager
* Supervise Front Desk Agents
* Make telephonic reservations for guests
2005-2006:
Customer Service Representative
ICT, 2021 N. Grand Ave., Nogales, AZ 85621
* Took inbound calls for a drug resource program
2003-2004 & 1999-2001:
Guest Service Agent
Rio Rico Resort, 1069 Camino Caralampi, Rio Rico, AZ 85648
*Checking-in and checking-out of hotel guests
* Handle all guest complaints and make necessary changes to accommodate them
* Handle all guest billing issues
* Make telephonic reservations for guests
2001-2003
Guest Service Agent
Sheridan El Conquistador, 10000 N. Oracle Road, Tucson, AZ 85704
*Checking-in and checking-out of hotel guests
* Handle all guest complaints and make necessary changes to accommodate them
* Handle all guest billing issues
* Make telephonic reservations for guests
Additional Skills:
* Bilingual (English & Spanish)
* Very good computer and phone skills
* Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.)
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