Account Executive, Frontline Service, Hotel Reservation & Bookings
Resume:
LESLIE ANN M. CONCEPCION
Woodridge, Illinois
USA 60517
A result-driven professional with ten (10) years experience in public relations, marketing and sales at the Philippine Tourism Authority, an attached agency of the Philippine Department of Tourism, which operates government-owned hotels, resorts and theme parks located nationwide. Expertise in Public Relations, Frontline Service, Sales & Account Management, Product Development Support, Telecommunications, Strategic Planning and Events Management. Proven ability to interface with clients to ensure product solutions to meet customer requirements & satisfaction.
QUALIFICATIONS
o Excellent communication skills demonstrated by ability to work with people of diverse backgrounds. Listen to determine needs of customer before offering a solution.
o Hardworking, independent minded, organized, disciplined, and goal-oriented.
o Quickly establish rapport with clients/guests.
o Experienced in providing written and oral presentations. Resourceful and committed.
PROFESSIONAL EXPERIENCE
Philippine Tourism Authority October 1, 1997 – December 31, 2008
Marketing and Sales Department
Room 520, DOT Building, T.M. Kalaw Street
Ermita, Manila, Philippines
Position (Permanent): Public Relations Officer B, SG-13
Functioning as Account Officer for Philippine Tourism Authority Properties such as Mac Arthur Park Beach Resort, WOW Northern Philippines HILAGA (formerly Paskuhan Village), San Fabian PTA Beach Resort, Hundred Islands National Park and Mount Arayat Ecological Park which were recently turned over to Local Government Units for management.
Conduct regular sales calls and presentations. Prepare Marketing Plan and Events & Promo Plan. Establish and negotiate tie-ups/networks with all market segments such as travel trade, corporate, schools and government. Attend to all client inquiries on hotels, resorts and theme parks operated by the agency. Prepare customized tour and seminar packages with itinerary. Coordinate with site on confirmed tours/functions and other events. Accept reservation and bookings. Accompany clients on ocular inspection and during actual tour/functions. Establish and maintain effective relations with the clients, media and the public. Facilitate familiarization trips for clients, tour operators and the media. Submit reports/recommendations on ocular inspections, trips and familiarization tours. Participate in travel trade and tourism related events such as Philippine Travel Mart, Philippine Travel Tour, PTA events and functions, WOW Philippines events, etc. Attend meetings on tourism related events.
Accomplishments:
o Increased sales of WOW Northern Philippines HILAGA (formerly Paskuhan Village) with daily tourist arrivals and facilitated group bookings for Mac Arthur Park Beach Resort.
o Designed tour packages with itinerary.
o Successfully invited various schools from Metro Manila, Central and North Luzon to come to HILAGA and other PTA entities.
o Successfully established relationships with new accounts in multi-region territory.
o In less than one academic year, contacted more clients by aggressively penetrating market.
o Maintained good rapport with former clients thus, repeat visit / bookings.
USA’ LABORATORIES, INC. Jan. 2, 1994 – March 31, 1995
16th Floor, PSE Building
Ortigas Center, Pasig City, Philippines
Position : Cashier
Receive payments from payors such as collections and/or receipts of Accounts Receivable, excess of advances to officers and employees and other miscellaneous receipts. Serve as the custodian of Official Receipts for safekeeping and control. Disseminate relevant information to concerned persons.
PHILIPPINE COMMISSION ON ELECTION July 16, 1992 – Dec. 31, 1992
Office of Commissioner Regalado Maambong
Intramuros, Manila, Philippines
Position : Staff / Clerk
Log in all incoming and outgoing documents. Answer queries and calls. Follow-up necessary papers with other offices concerned. File documents. Encode memorandum letters. Perform other functions as needed
ELIGIBILITY
o CIVIL SERVICE PROFESSIONAL, Passed : 82.52, October 1991, Quezon City, Philippines
o CIVIL SERVICE SUB-PROFESSIONAL, Passed: 82.82%, July 1989, Manila, Philippines
EDUCATION
College : CENTRO ESCOLAR UNIVERSITY
Mendiola, Manila, Philippines
B.S. Biology
Graduated in March 1991
Secondary : ALTAVAS NATIONAL SCHOOL
Altavas, Aklan, Philippines
Graduated with Honors in March 1987
National Camper of the Year
Elementary : ALTAVAS ELEMENTARY SCHOOL
Altavas, Aklan, Philippines
Graduated as Class Valedictorian in March 1983
Leadership Awardee
MEMBERSHIP/ORGANIZATION
1995 – 2008 : Member, Philippine Tourism Dance Troupe (“Indak Turismo”), Ambassador of Goodwill
Perform Filipino folk dances in various tourism related events and during corporate functions in Metro Manila and in the provinces.
TRAININGS
o AUTHORITY IN PHILIPPINE TOURISM, PTA Training Room, June 22, 2005
o AMERICAN ENGLISH AND CULTURE, Call Center Academy, Makati City, May 31 – June 11, 2004
o DYNAMICS OF SELLING, conducted by PHILTOA, Nautilus I & II, Holiday Inn, Manila
o 5’S : THE PRACTICE OF GOOD HOUSEKEEPING, PTA Training Room, July 3, 2001
o ADVANCED DIRECT SALESMANSHIP WORKSHOP, Luzon Room, Hyatt Regency Manila, conducted by the Hotel Sales and Marketing Association, May 23, 2001
o POWER PACK 1.7, conducted by STI College Makati, November 8-10, 13-16, 2000
o GENDER AND DEVELOPMENT ORIENTATION, PTA Training Room, February 24-25, 1999
o MABUHAY HOST PROGRAM, PTA Training Room, October 1-2, 1998
o NEWS AND FEATURE WRITING, PTA Training Room, December 3-5, 1997
o MS WINDOWS 95, MS WORD, MS EXCEL, PTA Training Room, October 20-31, 1997
o TEAMBUILDING WORKSHOP, INNOTECH, Diliman, Quezon City , April 4-5, 1997
o S/W ON FRONTLINE SERVICE, PTA Training Room, March 20-22, 1996
CHARACTER REFERENCES
MA. EVELYNE A. FRANCISCO
Division Manager, Group Sales
Marketing and Sales Department
Philippine Tourism Authority
Room 520, DOT Building, T.M. Kalaw St.. Ermita Manila 1000
Philippines
Tel No. : 01163( 2) 5242513 / 01163 (2) 5242502 / 01163 (2) 5242495
Mobile No. : 01163 918-***-****
ALICE JANE JARABE
Former Officer-in-Charge
Office of Public Affairs
Philippine Tourism Authority
Room 520, DOT Building, T.M. Kalaw St.. Ermita Manila 1000
Philippines
Tel No. : 01163 (2) 5247141 connect to Operations Sector
JENNIFER QUINTO
Coordinator
Specialty Billing
Good Samaritan Hospital
3815 Highland Avenue
Downer’s Grover, Illinois 60515
U.S.A.
Telephone Number : 630-***-****
I hereby certify that all information contained herein are true and correct to the best of my knowledge.
LESLIE ANN M. CONCEPCION
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