Operations Manager
Resume:
GORDON STURM
**** ****** *****, *** *****, CA ***19
***********@*****.***
SUMMARY OF QUALIFICATIONS
Over the past several years while on-site at a Caterpillar manufacturing plant I managed all of the indirect
spend related to production (a budget of $10 million/year with 7 direct reports). I implemented and refined
inventory distribution processes, (Kan Ban, POU) using my Six Sigma Green Belt training to reduce
waste, lower inventory and increase the speed of work resulting in strong sales growth and continued
business. I have completed LEAN training, a method to create value stream map and to dissect a work
process, looking for areas of improvement and waste reduction. I am proficient in IBM Cognos Business
Intelligence, SAS Business Analytics software and Hagemeyer’s home grown ERP system CONTROL.
Currently I work in Torrance, CA managing a $20 million budget with 9 direct reports. Instead of one
customer, I am the operations manager for all of Hagemeyer's customers in California and I work on
implementing new customers, inventory set up, distribution and logistics. My areas of exceptional
performance and passion are centered on process improvement.
PROFESSIONAL EXPERIENCE
Hagemeyer North America Torrance, CA
Operations Manager – California February 2010 - Present
•Operational responsibility for a full service Hagemeyer NA branch for the California market with a $20
million budget.
•Coach and manage 9 direct reports including customer service representatives, service technicians,
warehouse employees, and a storeroom manager resulting in minimal employee turnover and world class
customer service.
•Manage new customer implementation projects; analyze usage data to determine proper stocking needs
to successfully meet customers’ demand resulting in high first pass fill rates and low stock investment by
Hagemeyer NA.
•Meet with current customers to review current business model, service levels via (KPIs) and to introduce
all inventory replenishment programs Hagemeyer NA has available to drive down cost, reduce queue
time and to increase value to the customer. Results were process improvement and waste reduction
through electronic data interchange (EDI) implementation, increasing capacity for the customer service
representatives and increased customer retention.
Hagemeyer North America San Diego, CA
Storeroom Manager April 2005 – February 2010
•Managed on site integrated supply storerooms for Caterpillar, refining business processes per our
company’s lean initiative. Results were increased customer satisfaction, sales and service through
improved quality.
•Analyzed and improved, designed and implemented information technology, replenishment and
inventory management processes. Results were increased of sales and partnering with customer to help
them solve their problems and increase their productivity while driving down costs.
•Grew sales from $2.4 million in 2005 to $9.5 million in 2010.
•Successfully coached and mentored nine direct reports and oversaw team of 70 people across the
United States. Conducted employee reviews and ongoing coaching. Results were very little turnover,
exceptional quality and high productivity.
•Actively managed an inventory of over $2 million to meet the customer’s demands which is reported
monthly through customer specific metrics (KPIs). Result were zero plant shut since contract
implementation in 2004 and an average of 10 turns per year.
•Responsibility of a $8 million budget and P&L.
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