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Experienced Administrative/Customer Support

Location:
United States
Posted:
May 28, 2010

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LaShann M. Harden

***** ******** ****** ******* **. #1011 Houston Tx,77089

mkonk3@r.postjobfree.com

281/***-****

QUALIFICATIONS SUMMARY

ADMINISTRATIVE SUPPORT PROFESSIONAL EXPERIENCED WORKING IN FAST-PACED ENVIRONMENTS DEMANDING STRONG ORGANIZATIONAL, TECHNICAL, AND INTERPERSONAL SKILLS. TRUSTWORTHY, ETHICAL, AND DISCREET, COMMITTED TO SUPERIOR CUSTOMER SERVICE. CONFIDENT AND POISED IN INTERACTIONS WITH INDIVIDUALS AT ALL LEVELS. DETAIL-ORIENTED AND RESOURCEFUL IN COMPLETING PROJECTS; ABLE TO MULTI-TASK EFFECTIVELY. CAPABILITIES INCLUDE:

 ADMINISTRATIVE, CUSTOMER AND PERSONAL SERVICE

 WORD PROCESSING & TYPING

 DOCUMENTING/RECORDING INFORMATION

 FILING & DATA ARCHIVING

 OFFICE/COMPUTER EQUIPMENT & OPERATIONS

 ACCOUNTS PAYABLE/RECEIVING

KELSEY SEYBOLD BUSINESS ADMINISTRATIVE

 APPLICATION FOR PHONE ENROLLMENT IN CRM REGARDING KCA MEDICAL SERVICE PLANS

 SCHEDULE FOLLOW-UP APPOINTMENTS AND VERIFY QUALIFICATIONS NECESSARY FOR KCA PLANS UTILIZING THE ACCESS DATA BASE IN EPIC SYSTEMS

 APPLICATION REVIEW FOR REQUIRED SIGNATURE, DATE, D.O. B.

 PROVIDE TELEPHONE SUPPORT, INCLUDING OTHER CLERICAL DUTIES (FILING, DISTRUBUTING MAIL)

 REGISTERED PATIENTS FOR TOWN HALL MEETINGS

 DEMONSTRATED ABILITY TO MAINTAIN COMPOSURE AND WORK EFFICIENTLY, WHILE PRESERVING STRICT CONFIDENTIALITY

 INSURANCE KNOWLEDGE OF HMOs, PPOs, POS, EPOs.

F. S. CORPORATE OFFICE

 ADVERTISEMENT/MARKETING /SALES FOR MAJOR MANUFACTORS

 ASSIST SR. EDUCATOR IN ENROLLING EMPLOYEES FOR EDUCATIONAL CLASSES, REGARDING DEMONSTRATIONS AND PRODUCTS USE, ADHERING TO THE STATE REGULATIONS AND GUIDELINES

 TRAIN AND SCHEDULE STYLIST FOR CLIENTS

 ORGANIZE AND SET UP EVENTS FOR PROMOTIONAL FUNCTIONS

GREYHOUND/TRAILWAYS

 MAKE AND CONFIRM RESERVATIONS FOR PASSENGERS/TICKET TRANSACTIONS

 ASSIST CUSTOMER WITH FARE AND TRAVEL DESTINATIONS THROUGHOUT U.S.

 REFER CUSTOMER GRIEVENCES TO DESIGNATED DEPARTMENTS

 CLERICAL DUTIES, INCLUDING, BUT NOT LIMITED TO; ANSWER HIGH VOLUME INCOMING CALLS (MS WORD,OFFICE,EXCEL)

 MONITOR MATERIALS AND SURROUNDINGS, TIME MANAGEMENT

 ESTABLISHING AND MAINTAINING INTERPERSONAL RELATIONSHIPS

 MAINTAIN PROFESSIONAL ATTITUDE UNDER STRESSFUL ENVIROMENT, TEAM PLAYER AND ABILITY TO ADAPT QUICKLY TO UNPLANNED SITUATIONS

 PUBLIC ANNOUNCEMENTS ON DEPARTURES AND ARRIVALS

CITY OF HOUSTON HOUSING AUTHORITY

 MAINTAIN RECORDS, FILES, OR LOGS / COMPLETE APPLICATION FOR PROCESSING

 REVIEW APPLICATIONS FOR REQUIRED SIGNATURE, DATE, AND SUPPORTING DOCUMENTS

 PERFORM S, DOCUMENTS AND RECORDS INITIAL, ANNUAL, SPECIAL, OR, RE-INSPECTIONS OF UNITS FOR COMPLIANCE WITH HQS.

 COMPREHENSIVE KNOWLEDGE OF HUD, HQS, AND INSPECTION PROCEDURES

 ABILITY TO ESTABLISH RAPPORT WITH AND RELATE TO CLIENTS

EDUCATION & TRAINING

SAN JACINTO COLLEGE (AUG.2009- PRESENT)

FRANKLIN B. SCHOOL (OCT.2002-2003) GRADUATE

LICENSED STYLIST



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