Quality Assurance Technical Writer

Kelly G. Johnson

*** ********* *****

Elmore, AL 36025

334-***-**** cell

************@*****.***

Education

Bachelor of Science in Business Administration, Marketing/Management major

Auburn University at Montgomery, Montgomery, Alabama, 1996

Summary

Fourteen years of combined professional and clerical experience in the business field to include technical writing, configuration management, proposal gathering/editing, types of government proposal knowledge, requirements gathering, database creation/maintenance, product demonstration, system training, functional testing, budget controls, software quality assurance, creating marketing plans; accounting, database administration, and secretarial skills. Produced html and hard copy documentation for DoD and state contracts. Proficient in public relations and building strong customer/business relationships.

Computer Skills

Experienced in the following software applications: Office 2007, Microsoft Word, Excel, Access, Outlook, PowerPoint, Adobe Acrobat, PVCS, SourceSafe, Visual SourceSafe, Remedy, Quality Center, Microsoft Office Suite (Word, Access, Excel, Outlook, PowerPoint and Publisher), Microsoft Project, Illustrator, PaintShop Pro, Adobe Acrobat, FrameMaker, PhotoShop and PhotoDeluxe, Microsoft Internet Explorer and NetMeeting, CapturePro, SnagIt, Crystal Reports, DOORS, Kermit 95, FTP, Lotus, Microsoft Publisher, Microsoft Project, Microsoft Visual Source Safe, Source Code Control System (SCCS), and Macintosh software. College course work includes UNIX, Access, BASIC and COBOL programming.

Professional Experience

Harris IT Services - July 2007 – Present

Senior Technical Writer

Since 2007, responsibilities as Technical Writer have included producing technical documentation, including writing and editing project documentation for the Combat Ammunition System (CAS). These updates include: editing manuals, 17 interface agreements, operator manuals, project documentation and other technical documentation for consistent application of technical terminology and company standard language and style, including copy editing for grammar, spelling, understandability, and usability. Interface with project engineers, functional support and management to design and improve documentation, to meet or exceed user requirements. Responsibilities have also included reviews and technical edits of documentation as needed.

Icotech, Inc.

Technical Writer/Office Manager- February 2007 – July 2007

As Bookkeeper, my duties included all the financial aspects of the business. These include accounts payables, accounts receivables, payroll, and filing state and federal taxes. As Office Manager, my responsibilities included answering phones, handling customers phone calls, ordering products, shipping/receiving for all office needs and filling customer orders.

United Toll Systems

Technical Writer/Business Analyst - October 05-February 2007

As Technical Writer/Business Analyst, duties included researching, composing and reviewing technical documents, materials, lesson plans and reports. In writing documentation, writing includes coordinating, selecting and recommending use of layouts, graphics, drawings, tables, exhibits, illustrations, charts, or storyboards to amplify or clarify publications objectives. In creating new documentation on new software, it is mandatory to conduct interviews with subject matter experts to understand technical materials and parameters of technical content. Also, assist with the development of cataloging systems; file records maintenance, electronic media and archiving of information for publications

Anteon Corporation - December 04-October 05 (contract)

Technical Writer/CMMI Specialist

As Technical Writer/CMMI Specialist, duties included providing documentation based on the SEI CMMI standards for the Cargo Movement System (CMOS). Worked with a team of six individuals to document, update and maintain processes for each of the twenty three individual process areas. Worked as one of seven team members on two formal assessments, SCAMPI-A and SCAMPI-B, which enabled the organization to obtain Level 3 CMMI. As a team member in the formal assessments, duties included interviewing thirty team members and documenting their responses as well as researching the process areas and processes to ensure accuracy.

Centech Group - June 02-December 04 (contract)

Technical Writer/Business Analyst

As Technical Writer, duties included providing initial drafts of Automated Civil Engineer System (ACES) program documentation, to include user guides, manuals and implementation procedures, for senior functional analysts and/or senior business engineers to validate/finalize. Worked with customer, functional analysts, programmers, and engineers to collect, analyze, and compose technical information for preparation of user documentation. Gathered system requirements and produced computer software related documentation to meet user requirements, including tailoring style and readability. Worked closely with HQ SSG editors to produce computer software related documentation that meets Air Force and user standards/requirements and suitable for release to users worldwide. Edited and reviewed technical documentation such as functional descriptions, system specifications, user’s manuals, and special reports for clarity, punctuation, grammar, format, and readability. Provided functional testing for the ACES team during the Functional System Testing phase of the System Life Cycle. During the two years, gained experience in Dynamic Object-Oriented Requirement System (DOORS) as the administrator for ACES project. Also, gained experience in testing the ACES software for the ACES Housing module using test scripts. Updated test scripts and test plans as needed based upon requirements and testing results.

Electronic Data Systems, Montgomery, Alabama - Feb. 98 – June 02 (contract)

Configuration Management/Technical Writer

During the four years of service, duties included and not limited to Technical Writing, Configuration Management, Software Quality Assurance, and Database creation/maintenance. As a Configuration Management System Administrator, responsibilities included resolving configuration management issues associated with product releases of maintenance programs which are responsible for tracking ammunition for accountability at all four Combat Ammunition System (CAS) echelons of the US Air Force using military standards and SSG standards. Worked along and trained team members on using configuration management tools and the specifics of creating releases for the customer. Worked closely with Development and Quality Assurance to define and implement procedures for releasing products throughout the product life cycle. As a Technical Writer, responsibilities included working with software engineers in order to maintain and create deliverable documentation for the Combat Ammunition System. Worked with team and customer in order to update and maintain requirements. Assisted EDS team in achieving CMM level 3 in Fall of 1998

Security Clearance

Secret

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