Customer Service Project Manager

ASHLEY M. MILLER

*** **. **** ***********, ** ***03 Daytime Phone: 919-244-3624Evening Phone: 919-244-3624e Mail Address: ************@*****.***

WORK EXPERIENCE

**/**-****-******* ******** Fayetteville, NCn Title: Water Quality Analyst Project Manager Hours/Week: 40+Duties and Accomplishments: Responsible for water quality assurance in compliance with county, state and federal codes pertaining to water quality using wet chemistry/microbiology methods. Scheduling client sampling dates and procedures and ensuring compliance is met. Notifying clients of compliance failures and scheduling resample. Organizing sampling projects, generating appropriate chain of custody and preparing documentation and organizing shipment if necessary. Preparing samples for chemical analysis, transportation and storage in accordance with standard operating procedures and Good Laboratory Practice. Serve as Team Leader and supervise the improvement of work flow and efficiency in the lab. Preparation, handling and storage off all media and reagents used for assigned testing. Troubleshooting and maintenance of all laboratory equipment. Receiving, checking, recording and storing of all new stock and equipment. Testing for suitability where necessary and recording manufacturing dates and details of each chemical, material and reagent handled in the lab. Personal data interpretation and assessment as well as peer review to ensure validity of test results and data accuracy. Calibration of all analytical equipment and validation of standards used in the lab. Performing stock takes and generating order forms/requests. Continual assistance in evaluating and/or revising and generating SOP’s. Provide training and supervisory roles to other employees in the lab when necessary. Serve as Field Sampling officer, Supervising Field Sampling Officer and/or provide training to other employees in the field. This includes field sampling, preparation of sampling materials, and recoding sampling details and handling of COC’s. Responsible for researching prospective laboratory services expansion. Weekly communication with assigned clients on water quality status and trending of results. Any other duties assigned to by the Lab Manager/Quality Manager. Proficient with water quality analysis of Ammonia, Cyanide, Total Coliform/E. Coli/Fecal bacteria, all Solids analyses, TKN, Biological Oxygen demand, Chemical oxygen demand, Chlorine, Turbidity, Alkalinity, Hardness, Calcium hardness and Foreign Matter. Proficient with water quality analysis of Nitrate, Nitrite, Fluoride, Chloride, Bromide, Sulfate and Phosphorus using Ion Chromatography. Some familiarity with metals analysis.

06/01-2006-6/30/10 Carolina Environmental Inc. Cary, NCn Title: Senior Asbestos Analyst Hours/Week: 40n Duties and Accomplishments: Project management and PLM bulk analysis, PLM point count analysis, PLM gravimetric reduction analysis and PCM air using EPA recommended methods. Daily duties included the use of PLM (Polarized light microscope) to test optical properties of various sample components, giving both the asbestos types and estimated percentages in the sample material for assigned laboratory projects. This includes preparing samples for analysis by first pulverizing the sample and preparing microscope slides of bulk materials. Also responsible for processing chain of custody and samples, preparing project reports for the clients, making sure clients receive reports by specified due dates, interacting with clients to ensure understanding of the results found in the reports, adhering to EPA recommended methods for analysis, and other various lab duties. Assessing sample matrices and determining the best appropriate test method, implementing the test method, and determining if further testing/alternate methods are needed based on evaluation. Maintenance of personal Polarized light microscope and all other laboratory equipment. Responsible for meeting all monthly and yearly NVLAP QC requirements and testing to ensure proficiency. Often assigned with acting hostess duties to visiting audit officers and important clients. Was CEI’s most productive employee of 2009 according to CEI yearly data and year-end reports.

08/2002-05/2006 Pfeiffer University Biology Dept. n Title: Science Research Fellow Hours/Week: 10+n Duties and Accomplishments: Pfeiffer University sponsors the Pfeiffer Research Program in the School of Natural and Health Sciences which seeks to develop scientists who are engaged in research. This included faculty supervised undergraduate research projects, all of which concluded with a final semester presentation for each term. My undergraduate project included research on skull morphology as it related to the environment of rodent species. For this travel to the National Museum of Natural Science in Washington D.C. was necessary to obtain specimens which were used in acquiring several physical measurements that were entered into a computer database for analysis and comparison. From the data gathered from the specimens as well as from the various environments of each individual animal a conclusion about the relativity of the skull morphology to the environment was developed based on generated data models and explained in a final presentation developed by myself to the department and University officials.

08/2003-08/2005 Albemarle, NCn Title: Front Desk/Night Auditor Hours/Week: 40+n Duties and Accomplishments: Worked as Night Auditor during the week while attending college and as a Front Desk attendant on weekends. Duties included customer service, processing daily reports, supervising other hotel staff in order to ensure customer satisfaction on a daily basis, making/modifying guest reservations, attending to any and all guest inquiries and concerns. Also responsible for negotiating prices, sales, booking of guest rooms as well as booking and scheduling meeting room events and supervision of all hotel activities and guests.

EDUCATION

Pfeiffer University 2002-2006Misenheimer, NC B.S. in Biological Science, B.S. in Environmental Science, Minor in Chemistry

OTHER QUALIFICATIONS

n Pfeiffer University Research Fellow scholarship winner and participantn Pfeiffer University Women’s Softball scholarship winner and participantn Various and extensive work experience encompassing several areas of expertise including telemarketing, supervising, customer service, veterinary hospital technician, and extensive lab experience.n Experienced in management roles such as Supervisor of Telemarketing, and served as temporary Office Manager the summer of 2001 at Garner Newspaper.n Excellent communication, writing, and interpersonal skills. Outstanding personality and attitude.n Proficient and knowledgeable on a variety of computer programs and data systems.n Outstanding talents in forming, building and maintaining client relationships and generating motivation.n Extremely dedicated and willing to work as hard as necessary to see that tasks are accomplished, accomplished in a timely fashion, and performed to the highest level of satisfaction possible.n Diverse coursework experience including sciences, laboratory, ethics, business law, environmental policy and American foreign policy.

Contact this candidate