Customer Service Sales

Frances C. Lawrence

**** ***** **** *****

Atlanta, Georgia 30345

Tel: 404-***-****

*************@*****.***

OBJECTIVE To become established in an administrative support position where I can utilize my skills and work experience to improve efficiency and productivity of the company.

SUMMARY OF Microsoft Word, Excel, and PowerPoint; POS Registers, Customer Service; Fax Machine;

QUALIFICATIONS Copy Machine; Multi-tasking; Dedicated; Conscientious; Confidentiality; Detail-Oriented; Communicator; Problem Solver; Team Player; Creative and Artistic.

WORK Floor Sales (Seasonal) November – December 2011

EXPERIENCE Michael’s Arts and Crafts, Tucker, Georgia

• Provide customer service as shoppers enter the store and help them with product selection and advice

• Responsible for maintenance of store; keeping it clear and put together

• Provide customer service in a timely manner

Cashier November 2006 – November 2011

Workbench Ace Hardware, Atlanta, Georgia

• Providing customer service by assisting and acknowledging the customers.

• Perform accurate sales transactions according to the cash control policies and procedures.

• Answering and routing incoming phone calls while ensuring 100% customer satisfaction.

• Ensure the display areas of the store are organized and clean.

Mail and File Clerk February 2007 – May 2007

Internal Revenue Service, Atlanta, Georgia March 2006 – August 2006

Received, opened, sorted and distributed both incoming and outgoing mail.

• Conducted searches and other follow up action on delayed shipments.

• Examined file materials to identify primary subject matter and assign proper classification.

• Located and withdrew files or information from records to meet the needs of users.

• Periodically reviewed filed material in the light of ongoing programs or special projects.

Cashier January 2006 – October 2006

Brooks Eckerd Pharmacy, Decatur, Georgia

• Performed sales transactions for general merchandise.

• Ensured the display areas of the store were organized.

• Answered and routed incoming phone calls.

Data Entry Clerk February 2004-July 2004

Roosevelt Institute, Warm Springs, Georgia

• Entered confidential data into medical database.

• Collated confidential documents.

• Filed and retrieved confidential documents

EDUCATION Goodwill Industries, Atlanta, Georgia 2005-2006

Roosevelt Institute, Warm Springs, Georgia 2003-2004

The Cottage School, Roswell, Georgia (High School Diploma) Class of 2003

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