Customer Service Manager
Resume:
Nicole Alvarado
El Paso, TX *****
************@*****.***
Career Objectives:
A professionally rewarding position that will offer an opportunity for growth and advancement based upon a demonstrated skill in the medical field.
Summary of Skills:
Administrative
Records Management Customer Service
Filing Accounts Receivable/Payable
CPT/ICD-9 Coding Business Correspondence
Billing Systems (Centricity and Medical Manager) Bookkeeping
Appointment Scheduling Insurance Pre-certifications
Insurance Verification Money Deposits/ Handling
Reception Telephone Answering
Clinical
Injections Throat Cultures
Venipuncture VEST Therapy
Synagis Vaccination Asthma Education
Anatomy and Physiology Cystic Fibrosis Education
Xolair Vaccination Synagis Education
Collecting and Handling Specimens Vital Signs
Pediatric Vital Signs Pulmonary Function Testing
Education:
University of Phoenix Online
Degree: Bachelor of Science in Psychology
January 2009 to Present
Western Technical Institute
9451 Diana
El Paso, Tx 79924
Certificate of Completion in Medical Assisting
July 7, 2004 to March 29, 2005, 900 hours
Nicole Alvarado
10164 Matador
El Paso, TX 79924
************@*****.***
Achievements:
Certificate of Completion in OSHA Training and Compliance
June 2010
Certificate of Completion by The National Institute of Health (NIH) Office of Extramural Research for “ Protecting Human Research Participants” for University of Texas at El Paso Research Study Partnership
September 25, 2008
Certified Medical Assistant by the American Association of Medical Assistants
June 25, 2005 Expires November 30, 2011
Experience:
Dr, Larry Tremper, D.O, PLLC Pediatric Pulmonary Services
1201 E. Schuster Suite 5B
El Paso, TX 79902
Start Date: January 05, 2006 to present
Position: C.M.A. and Front Office Receptionist
Titles Held: Synagis Coordinator, OSHA and HIPAA Compliance Manager
Back office duties: Pediatric and adult vital signs, pulmonary function testing, eNo testing, chart documentation, handling and collecting specimens, vaccinations, cultures, medication administration, English/Spanish translation
Front office duties: Telephone answering, money deposits and handling, insurance verification and pre-certification, referrals, customer service, filing, procedure prior-authorization, coordinating OSHA and HIPAA office meetings, prior-authorization for synagis vaccines
Languages:
Fluent in English and Spanish
References:
Provided upon request.
Contact this candidate