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Dependable worker

Location:
Katy, TX, 77449
Posted:
September 03, 2008

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Resume:

DEUANNA TOLBERT

***** ******* *****

Katy, TX ***49

Phone: 832-***-**** *********@*********.***

SUMMARY

Energetic and competent professional with extensive customer service experience. Ability to effectively interact with all levels of management while maintaining a rapport with customers. Results-oriented team player and with the ability to work under direct or indirect supervision. Maintain a calm, professional manner in stressful situations. Proficient in Word, Excel, Outlook, Lotus Notes and Power Point.

Hands on experience with:

Multi Tasking Administrative Support Organizational Skills

Ergonomic Safety Communication Skills Interpersonal Skills

Conflict Resolution Skills Micro Office Suite

PROFESSIONAL EXPERIENCE

SMART POWER SYSTEMS, Houston, TX 2007 – Present

Customer Service and Warranty Specialist

Performs assignments regarding warranties, RMA requests and the status of RMA in process.

· Interacting with customers to investigate product complaints and recommend solutions.

· Processes credit requests in a timely manner and decreased wait time for customer.

· Assists Sales with providing information on power protection equipment

· Collects and inputs information into the ACT Database

· Organizes warranty inventorying and performs data entry into RMA management databases.

· Drafts correspondence, reports and other documents; proofs and edits documents for accuracy, content, and format.

TYCO VALVES & CONTROLS, Houston, TX 2001 – 2007

Customer Service Executive

Performed customer service duties by analyzing the customer needs and providing quick

solutions.

· Reduced customer hold time by responding to over 40 calls daily

· Proven leadership and commitment to teamwork was facilitated by being selected Ergonomic Team Manager along with obtaining a position on the Plant Safety Committee.

· Maintains and prepared safety department procedures and rules

· Partnered with customers and in house warranty support to decrease customer returns.

· Responsible for department and Ergonomic Team scheduling.

TEXAS DEPARTMENT OF HUMAN SERVICES, Houston, TX 1999 – 2000

Client Support Specialist

Provided clients with written and oral information on Medicaid and Food Stamps.

· Composed, edited and typed extensive monthly documentation reports.

· Evaluated client data to determine eligibility for participation in government sponsored programs.

· Administered daily meetings with clients that allowed a more accurate representation of the ones in need.

PRIMECO COMMUNICATIONS, Houston, TX 1998 - 1999

Customer Service Representative

Activated cellular phones and worked with customers in resolving cellular problems.

· Successfully resolved customer conflicts.

· Programmed over 30 cellular phones daily.

· Handled a high volume of incoming and in-house telecommunications in a call center environment.

EDUCATION

Math and Science courses, University of Houston, Houston, TX

PROFESSIONAL DEVELOPMENT

Ergonomic and Safety Concerns

Advanced Communications and Leadership

Six Sigma Development – Green Belt Certification

Process Excellence – 5S Training



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