Customer Service Administrative Assistant

MICHAEL RYAN DUNN

***** *** ***** ***** 949-***-****

DANA POINT, CA 92629 ********@*****.***

MISSION STATEMENT

Seeking a position in organizational operations and management within the sports and entertainment industry

EDUCATION

ITHACA COLLEGE (GRADUATE) Ithaca, NY

Sport Management (M.S.) 8/2010 to 9/2011

• Awarded scholarship for graduate assistantship

• Worked on graduate research projects for graduate assistantship

o Conducted surveys amongst collegiate athletic departments

o Applied statistical analysis to databank

ITHACA COLLEGE (UNDERGRADUATE) Ithaca, NY

Sports Media (B.S.) 8/2008 to 5/2010

• Graduated with honors

• Dean’s List 2008, 2009

CALIFORNIA STATE UNIVERSITY NORTHRIDGE Northridge, CA

Television and Radio Communications 8/2006 to 5/2008

• Dean’s List 2007

PRIOR EMPLOYMENT/INTERNSHIPS

INLAND EMPIRE 66ERS San Bernadino, CA

Group Sales Account Executive 1/2012 to Present

• Made 50+ calls daily

o Coordinated group activities for fans

o Assisted in on-field promotions

INLAND EMPIRE 66ERS San Bernadino, CA

Marketing Intern 6/2011 to 10/2011

• Assisted in game day promotions and marketing

o Organized advertising data

PARDONMYBIAS.COM Online Blog

Writer/Contributor 10/2010 to present

• Head hockey writer for Pardon My Bias sports blog

• Responsible for contributing two to five articles a week

• Social media advertising coordinator

ITHACA COLLEGE DEPARTMENT OF SPORT MANAGEMENT AND MEDIA Ithaca, NY

Graduate Assistant 8/2010 to 5/2011

• National scholarship shortfall study - http://www.ncpanow.org/research?id=0018

AEG LOS ANGELES/ STAPLES CENTER Los Angeles, CA

Intern, Premium Ticket Sales 1/2010 to 5/2010

• Executive office assistance

• Game day operations coordinator

• VIP/premium ticket holder liaison at the STAPLES Center and Home Depot Center

ITHACA COLLEGE DEPARTMENT OF MATH AND COMPUTER SCIENCES Ithaca, NY

Administrative Assistant’s Student Worker 9/2008 to 12/2009

• Management of Excel spreadsheets

CIRCUIT CITY Rancho Santa Margarita, CA

Electronics Salesperson 5/2008 to 8/2008

• Personal selling of all products in store

• Provided cashier duties and customer service

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