Customer Service/Data Entry Specialist

OBJECTIVE

To obtain a position that will utilize my vast computer skills and Internet savvy while allowing me to work from home.

SUMMARY OF QUALIFICATIONS

• Ability to discern new concepts and learn new tasks quickly.

• Highly skilled in 10-key punch and navigates keyboard with ease and accuracy.

• Excellent proofreading skills.

• Experienced in customer service utilizing polished phone, data entry, and organizational skills.

EMPLOYMENT

1993 - 1994 Patchington, Inc. St. Petersburg, FL

Customer Service Rep and Data Entry

• Customer service dealing primarily with company sales reps, locating and moving merchandise from one location to another, and performing data entry for each request. Tasks also included invoice input, mail sorting & distribution, as well as phone rotation. Received limited training for inventory allocation regarding stock location, stock reporting, restocking, and sku entry/reconciliation.

1994 - 1995 Waffle House Antioch, TN

Hostess / Waitress

• Greeted & seated customers in busy restaurant. Utilized a variety of skills including but not limited to busing tables, waitressing, and limited food preparation (i.e.; soup, salads, beverages). Handled receipts and monies as cashier and balanced drawer at end of shift.

1995 - 1996 Rhodes Furniture LaVergne, TN

Customer Service Representative

• Performed troubleshooting tasks at warehouse as CSR handling customer complaints from four store locations – including entry of complaint, phone contact to customer, and resolving each issue to the customer’s satisfaction. Scheduled service calls and followed up with customer contact. Also serviced will-call window.

• Transferred to Brentwood location to assist in processing credit applications, cash receipts, daily reports for inventory and sales. Wrote customer service reports, answered phones, and scheduled customer merchandise pick-up.

• Returned to warehouse to route and dispatch delivery trucks. Continued to perform CSR tasks.

VOLUNTEER EXPERIENCE

• Assumed fundraising for local elementary school. Collected monies, wrote receipts, reconciled invoices, and distributed products and prizes. Also contacted parents for collection of overdue funds.

• Created baskets for charity auction to benefit community baseball team as well as a local school. Solicited donations from local businesses and wrote promotional letters to introduce team to popular community venues.

• Team-mom for 2 baseball teams organizing schedules – game times/dates, score-keeping rotation, concessions, etc. – and monitored coaching certification.

• Room-mom for my three sons’ classes scheduling parties and teacher appreciation days. Performed educational assistant tasks such as copying, laminating, cutting, decorating doors, and helping students who needed additional assistance. Also contributed time in the library twice a week for checking-out, shelving, and reorganizing books.

• Currently, class treasurer for large women’s Sunday School class at local church. Collect monies, make deposits, and reconcile bank statements. Maintain class list for 110+ women as well as lead small group of six.

EDUCATION

May 1991 John Overton Comprehensive High School Nashville, TN

Diploma

• Excelled at math and English

• Enjoyed mechanical drafting and computer classes that provided me with freedom to be creative.

OTHER INFORMATION

I left the working world in 1996 to become a stay-at-home mom. Enjoying the last 11 years with my children, I have gained a new appreciation for the time and effort needed to multi-task and remain organized. It is my desire to contribute to the family income while continuing to remain available to my children.

References available upon request.

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