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Customer Service Manager

Location:
United States
Salary:
35,000
Posted:
August 28, 2012

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Resume:

ERINNE LEHMAN

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***** *. **** ***, ***** Park, IL 60099 • Cell: 262-***-**** • mh9lgh@r.postjobfree.com

OBJECTIVE

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To obtain a position in which I can use and grow my skills and abilities.

WORK HISTORY

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Visit Center Coordinator

LeTourneau University Longview, TX 75602

Aug 2011 to Jun 2012

Managed student workers, organized visits for each individual and their family, answered multiple line phone, aided in preview events, and greeted visitors. Customer service was very important with this position.

Computer Lab Aide

Pine Tree High School Longview, TX 75604

Oct 2010 to Aug 2011

Supervising computer labs, Facilitate Credit Recovery Program with Online Assignments, aide teachers with Apangea and My Satori, and obtaining inventory for campus technology.

Shift Supervisor

Caribou Coffee Gurnee, IL 60031

Aug 2009 to Mar 2010

Acting manager while manager was out of store, barista, training team members, customer service, and product promotion.

Site Director/Camp Counselor

Gurnee Park District Gurnee, IL 60031

Aug 1999 to Aug 2009

Managed counselors and campers, maintaining contact with parents, coordinating special events, planning small and large group activities, ensuring safety of campers and staff. Obtaining CPR/First Aid Certifications.

Long Term Substitute-Computer Technology Teacher

Beach Park Middle School Beach Park, IL 60099

Aug 2008 to Jun 2009

Taught keyboarding, Microsoft Office Basic skills (Word, PowerPoint, and Excel) and knowledge to 6th-8th Graders. Had to manage classroom, create lesson plans, grade, and maintain contact with fellow team of teachers and principal.

EDUCATION

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University of Wisconsin Whitewater

Elementary/Middle Education Whitewater, WI 53190

Sep 2002 to May 2007

BSE in Education with a Minor in Mathematics.

SOFTWARE/SYSTEM SKILLS

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I have used Microsoft Office programs such as: Word, PowerPoint, Excel, and Outlook, and consider myself at the intermediate level. Type 40+ wpm.

REFERENCES

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Dr. Steve Condon

Vice President of Enrollment Services

LeTourneau University

2100 S. Mobberly Ave.

Longview, TX 75602

903-***-****

Carl Arnold

Executive Director for Enrollment Services

LeTourneau University

2100 S. Mobberly Ave.

Longview, TX 75602

903-***-****

Mike VanBrocklin

Director of Admissions

LeTourneau University

2100 S. Mobberly Ave.

Longview, TX 75602

903-***-****



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