Account Management

MANAGEMENT PROFESSIONAL

Highly competent and team-focused management professional with experience in leading broad spectrum of operations covering new business development, manufacturing, retail, and customer services. Verifiable record demonstrating productivity, team building, bottom-line, and customer service excellence through every position held. Proven ability to make sound decisions from a financial standpoint and in a significant position in operations management; providing solutions, innovation and orchestration of manpower. Expert in all process of cell phone and fixed line activation on the grid (HLR); various telecom accounting management systems, including MINSAT, ECARE, REDKNEE and Great Plains; as well as Microsoft applications, IBM related systems, and moderate Apple. Articulate in English, with working knowledge in Spanish.

KEY STRENGTHS

- Organizational Development

- Profit Margin Improvement

- Client-Vendor Relationships

- Global Logistics Operation

- Program Development & Implementation

- Leadership & Teambuilding

- High Impact Presentations

- Training & Development

- Creative Problem Solving

- Strong Technical Acumen

CAREER HISTORY

CORPORATE ACCOUNT MANAGER (Telecommunications)

DIGICEL LTD. - Grand Cayman, Cayman Islands / Turks and Caicos Islands Nov 2004-May 2009

Assumed primary responsibility for capturing new business opportunities and identifying potential clients. Secured all delinquent returns of accounts while building consensus with various organizations with unpaid debts. Worked collaboratively with various cell phone manufacturers, including blackBerry, Sony, Motorola, Samsung, and LG.

- Actively participated in new product introduction and the development of proper package plan for the company.

- Developed the first-ever systematic collection process that was subsequently adopted by the company

- Effectively managed more than 250 local and fortune 500 accounts

- Gained favorable reputation with board members by being one of the most successful account managers throughout the Caribbean

- Spearheaded month-over-month sales increase for more than four years by developing and maintaining sound business relationships with clients

FRONT OFFICE MANAGER

MORRITTS RESORT - Grand Cayman, Cayman Islands May 2003-Sep 2004

Organized the schedule of staff as well as prepared equipment and supply requirements for front desk. Ensured all front desk agents fully understand customer service standards to promote utmost service experience to guests.

- Authored the first-ever training manual particularly for the front desk

- Implemented cost-effective measures and managed man hour of each agent, which contributed to increasing bottom line

- Instrumental for the increase of customer satisfaction ratings from average to excellent

SPORTS WRITER / REPORTER

CAYMAN ISLANDS TELEVISION NETWORK (CITN) TV NEWS 27 Nov 2002-May 2003

Wrote insightful, information and creative stories on various sports ranging from human interest up to game day results. Worked collaboratively with the publisher, editor and writing teams to develop and acquire assignments or concepts for possible stories.

STORE MANAGER

ATLANTIC DEPARTMENT STORE - Grand Cayman, Cayman Islands Mar 2002-Oct 2002

Enhanced cross-selling capabilities of associates by promoting product knowledge and high level of customer service delivery. Conducted various sales training and customer relation seminars to cultivate positive working environment.

- Actively participated in various sales activities and effective product sourcing to advance with higher store profits

- Consistently met or exceeded customer expectations through efficient management of staff schedule, ensuring smooth and efficient workflow

- Effectively communicated various sales concepts to owners in order to come up with innovative strategies, which enhanced sales profitability

OWNER / PRESIDENT

MOLAGE DESIGN CORPORATION - Atlanta, Ga., Orangeburg, SC Jan 1992-Feb 2002

Built and managed the entire aspects of a manufacturing design company business from ground up. Provided services to more than 150 retail, civic organizations and corporate businesses. Conceptualized and developed creative marketing tools and state-of-the-art promotional products from wood, plastic, ceramic and cloth.

EDUCATION

Master’s Program in Business Administration - Temple University, Philadelphia, PA

Bachelor’s Degree in Industrial Technology - South Carolina State University, Orangeburg, SC

Associate’s Degree in Graphic Communication - Marion Mullins Vocational Technical School, Marion, SC

PROFESSIONAL DEVELOPMENT

- Telecoms Accounting Software Systems

- Microsoft Applications (MS Office Suite)

- Public Speaking

- Business Leadership

- Hotel and Hospitality Management

- Retail Management Sales

- Risk Management

- People Management

- Customer Care and Soft Skills

- TV Broadcasting

PROFESSIONAL AFFILIATIONS

National Humane Society

AWARDS AND HONORS

- Academic honorary society

- Outstanding Men of America

- Who’s Who

- Outstanding Business men of America

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