Customer Service Sales

LOUIS ALTSHULER

********@*********.***

*** ** *** ****** 954-***-**** Cell

Coral Springs, FL 33071 954-***-**** Home

Sales and Customer Service professional within automobile and retail industry

Proven contributor to profitability of businesses

Development and maintenance of customer relations

Customer Service Index over 96%

EXPERIENCE:

Maroone Ford of Delray Beach 11/2011- 3/2012

Position: Business Development Counselor

Certified Ford Sales Consultant as of January 2012

Responsible for all calls at Ford dealership for customers requiring information in regard

to purchase or lease of new and used automobiles

Provide sales assistance to customers via telephone and e-mail

Schedule in person appointments and refer to sales staff for completion of sale

Input customer information into company database

Maintain ongoing relationship with customers to ensure satisfaction and repeat business

Complete on an average 70 outgoing calls to prospective customers and receive 15

incoming lead calls on a daily basis

Coral Springs Auto Mall Honda 2/2004- 11/2011

Position: Internet/Retail Sales

Responsible for initiating and follow through of all internet sales leads

Provided sales assistance to customers via telephone, internet and in person to complete

sale

Inputted customer information into company database

Maintained ongoing relationship with customers to ensure satisfaction and repeat business

Completed on an average 50 outgoing calls to prospective customers and receive 15

incoming lead calls on a daily basis

Consistently maintained Customer Service Index above 96%

Maintained top 25% level of internet sales for Honda within department

Silver & Bronze Level Member of Council of Sales Leadership

Saturn of West Broward 11/1999-2/ 2004

Position: Retail and Internet Sales

Retail and Internet sales for new and used cars

Responsible for sales leads and complete follow through with customers

Provided sales assistance to customers via telephone, internet and in person to complete

sales

Consistently maintained Customer Service Index above 95%

LOUIS ALTSHULER

********@*********.***

954-***-**** cell

954-***-**** Home

AUTONATION USA, Coconut Creek, FL 9/ 1996-11/ 1999

Position: Sales Guide for Used Car Dealership

Retail sale of used automobiles

Completion of all applicable legal documentation

Customer service and follow up after sale

Consistently maintained Customer Service Satisfaction Index above 98.7%

Ranked in top 1% of national sales guides in 1997 and 1998

Trained new sales guides in sales, warranty penetration and computer systems

That X-Tra Touch, Boca Raton, FL 1/1980-6/1996

Position: Owner/Manager of Retail Gift/Decorative Home Accessories Business

Purchased merchandise on a local and national level from over 200 vendors

Negotiation with vendors

Receiving and display of merchandise

Hiring and training of staff (3-6 employees)

Daily and weekly bookkeeping

In store sales, customer service and at home consultations

EDUCATION:

NASSAU COMMUNITY COLLEGE, Uniondale, NY

AS Retail Management & Marketing

Graduated Magna Cum Laude

COMPUTER SKILLS

Microsoft Word, Excel, Compass

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