Customer Service High School

KAQUANA STAPLETON

***** ***** **** **** ********,TX,77406 662-***-**** ****************@*****.***

HEALTHCARE ADMINISTRATION

Dear Sir or Madam:

I have several years of experience in a variety of fields including insurance and finance. In addition to my extensive office experience, I have strong communication, customer service, and administrative skills. My broad background makes me an excellent candidate for this position.

One of my daily goals is to make the patient feel welcome and comfortable during in their time of care. You will benefit from my outstanding ability to motivate and challenge not only myself but others that are my peers, colleagues and patients. I like to work in a group as well as on my own to succeed in the goals that are set for me. I have been recognized for my outstanding work with patients and colleagues. Once again It is my hope that when you review my resume you will see that I have the skills and training to provide the best skill set for the position that I have applied for.

Thank you for your time and consideration. I am looking forward to speaking with you in more detail. As always, please do not hesitate to contact me with any questions or concerns.

Sincerely

Kaquana Stapleton

Skills include:

Medical Office Management

Medical Billing & Coding

Medical Records Management

Data Entry (55 WPM) Bookkeeping & Filing

Knowledge on Internet and E-mail tools

Internet Research

Customer service Patient Scheduling

Telephone Receptionist

Patient Education

Interdepartmental Coordination

MS Word, Excel, Internet, E-mail, Power point, MS Office XP

Education:

South Delta High School- High School Diploma- Rolling Fork, MS 2003

University Of Phoenix – 2010-2012

Degree: Associates of Arts in Health Care Administration

Professional Experience:

Sharkey/Issaquena Hospital- Rolling Fork, MS

General Office Clerks

• Use office equipment, such as fax machines and photocopiers

• Answer telephones

• Update and maintain office filing, inventory, mailing, and database systems

• Respond to questions and provide information

• Type, format, proofread, and edit correspondence and other documents

• Handle incoming and outgoing mail

• Manage schedules and calendars and arrange appointments

Sharkey/Issaquena County Health Department-Rolling Fork, MS

Front Desk Representatives

• Answer, screen, and forward telephone calls

• Greet walk-in customers and other visitors and escort them to specific destinations

• Contribute to the security of the office by helping to monitor visitors' access

• Obtain or send information or documents using a computer, mail, or a fax machine

• Perform other administrative support tasks, such as keeping appointment calendars

• Copy, file, and maintain documents and records

• Collect, sort, distribute, and prepare mail and courier deliveries

• Process and prepare travel vouchers or other documents

Wal-Mart: Greenville, MS

Customer Service Representative

• Responsible for maintaining customer satisfaction, helping to retain customers and assisting in generating repeat revenue for the company.

• Listen and respond to customers’ needs and concerns

• Provide information about products and services

• Take orders, determine charges, and oversee billing or payments

• Review or make changes to customer accounts

• Handle returns or complaints

Contact this candidate