Bruce Burroughs
Woodridge, IL *0517
630-***-**** ***************@*******.***
PROFESSIONAL EXPERTISE
Fleet Management, Customer Service
Transportation & Logistics Manager
Extensive experience in all phases of transportation and warehouse management, providing both domestic and world wide transportation solutions; including lane analysis, carrier development, contract negotiations, RFQ’s, including LTL carrier analysis and management. Customer service management, sales management, cost analysis, multiple site management, development of pricing & service contracts, plus budget preparation. Mentoring of hourly, and salaried staff
Expertise also includes:
OSHA Certification Facility Inspections
Automation Layout Renovation and Repairs
P/L Control Pool Distribution
Cost Containment Distribution Analysis
UTi World Wide, Elk Grove Village, IL
Domestic Traffic Manager 2010-2011
• Managed and optimized all domestic transportation needs in the Midwest for this world leader in international freight forwarding.
• Worked closely with all department managers in order to optimize corporate mandated routing guides.
• Communicated on a daily basis with other UTi stations with regards to competitive rate quotes and service needs.
• Monitored and coordinated moves by truck for import and export shipments.
• Worked closely with corporate domestic procurement team.
Priority Services, Inc. Villa Park, IL.
Vice President Operations 2009-2010
• Managed all aspects of this profitable LTL asset based specialty transportation provider that serves the retail industry.
• Managed and trained a staff of 4 managers which included local, and OTR dispatch
• Responsibilities included but were not limited to; Purchasing fleet maintenance, fleet replacement, DOT compliance, terminal operations, terminal maintenance, conveyor maintenance, fuel purchasing, OSHA compliance, hiring and training of new employees, disciplinary actions, customer service, on time performance, inventory accuracy.
• Developed cross functional team to diversify our operations into a leading 3 p/l & local cartage provider. Financial planning for the future growth and expansion of this division.
• Total profit and loss accountability
Champion Transportation, Inc. Northlake, IL.
Manager Customer Service, and Special Projects 2006-2009
• Managed North American customer service for this asset based specialty LTL, and truck load carrier
• Supervised & trained six representatives to perform at the best possible level of service to our customers, costing models for large scale distributions. Analysis of internal and external date in order to maximize T/L, and LTL costing and service. Managed Special Projects POP Division; handling large scale roll outs of Point of Purchase Displays requiring special delivery services such as; pricing negotiations, lift gate, two men, and inside deliveries unpack, and debris removal. In many cases would contract for additional installation services, negotiation of carrier service and pricing contracts
• Heavy interaction with all departments using my previous experience negotiating contracts with a multitude of nationwide LTL service providers
Phoenix International
Corporate Domestic traffic Manager 2005-2006
Managed all aspects of this newly created department
• Re-negotiated all common carrier contracts which resulted in an anticipated 10 million dollar savings annually from a 35mm LTL spend. Brought in new T/L carriers that resulted in a 35% reduction in spend on 20mm. Established both LTL and Truck Load carrier development guidelines, and RFQ development from historical data.
• Negotiated drayage service for all ramp to door, and door to ramp container moves
• Negotiated special commodity services that required over dimensional, and over weight service providers
• Sought out computer software program that could handle multi dimensional costing for our world wide offices to use. Establishing an automated venue in which our offices could provide a complete delivery cost to the customer. This saved an enormous amount of time from the original manual process, increasing sales and service.
• Implemented this costing program using an outside vendor utilizing web based access within 1 year and under budget
Romar Transportation Systems, Inc. Chicago, IL
Manager of Terminal &Warehousing and Distribution Services 1991-2003
• Managed distribution and delivery services for a major off price retailer- serving 78 retail stores
• Developed loss prevention and handling programs which saved an estimated $3,000,000 over a 3 year period
• Staff management- 2 supervisory, 33 general labor personnel, 1 administrative assistant and 13 city drivers. Setup a supervisory training program to assist in developing better people and overall communication skills. The program resulted in a more stable work force with fewer turnovers
• Facility Development- Proposed design of new distribution facility to accommodate new and current clients. This included designing accessibility, room division, conveyor systems, etc. for the proposed facility
• Facility Maintenance- Oversaw facility maintenance operations and responsible for complying with OSHA regulations. Streamlined day today operations resulting in a safer and better working environment
• Negotiated telecommunication systems and service contracts- Over a five year period saved $175,000 per year on long distance and local telecommunication charges
Ray Emericks Warehouse and Distribution Centers, Inc./ New Horizon Distribution Centers, Inc. Melrose Park, IL 1984-1991
Manager of Transportation / Logistical Services
• Managed all aspects of transportation for the company, which included five locations with two separate divisions. Included overall responsibility for profit and loss of the transportation department
• Negotiated all carrier and third party contract negotiations for transportation services. These negotiations realized a decreased expense to our customers and increased productivity to our division
• Heavy customer interaction with existing and potential clients
• Supervised a team of eight traffic clerks
Computer Skills:
Word Variety of Warehouse Management Systems Outlook Power Point
Excel Internet
Working knowledge of all office equipment