Customer Service Manager
Resume:
ANAIT ULIKYAN
. *** Greydale Dr. Glendale, CA ***03 818-***-**** * ********@****.***
OBJECTIVE
To work in a creative, exciting, and challenging sales oriented setting. Expand my knowledge of function and coordinating, providing continued focus on customer service, as well a position that will allow me to utilize my work experience and knowledge with the opportunity for advancement.
EDUCATION
Glendale High School
<1440 E. Broadway, Glendale, CA 91205
(Graduation Date: Sep 2005)
Glendale Community College
<1500 North Verdugo Road, Glendale, CA 91208
(September 2005 to June 2007)
PROFESSIONAL EXPERIENCE
WELLS FARGO
WELLS FARGO < LOS ANGELES, CA 2010-2011
Personal Banker / Lead Teller
v Duties: for personal banker
Number one and most important is providing excellent customer service
Help customers with their financial needs
Open accounts, close accounts, open credit cards and debit cards
Signing the customers for online banking and bill pay, etc.
Lobby leading
Stage coaching
Answering phone calls.
Assisting customers face to face and over the phone.
Duties: for lead teller
Helps very high valued customers face to face
Assisting customers over the phone
Selling the products that the institution offers
Making sure that I make my goal
Makes very large amount deposits and withdraws with different denominations as a merchant teller
Making deposits, withdraws, payments and also selling bands for consumer account holders
At the end of the day balance cash drawer and close the branch with a team member.
FISCAL CREDIT UNION
FISCAL CREDIT UNION < GLENDALE, CA 2007-2009
Lead Teller
v Duties:
Providing excellent customer service
Making deposits, withdrawals, and payments
Changing address, closeting accounts, organizing signature cards, and CD files
Passing out the morning mail
Answering phone calls
Assisting customers face to face and over the phone
Make sure to make the goals for the month
Doing cash counts
Cash count the vault
Supervise the teller line, schedule the teller breaks
At the end of the day balance my cash drawer
Close the branch.
ALDO SHOES
ALDO SHOES < GLENDALE, CA 2006-2007
Sale Representative/Shift Supervisor (key holder)
v Duties:
Opening the store
Greeting the customers
Make sure the store is clean and organized
Make sure the employees and the store are making the goals
Take shipments
Use the registers
At the end of the day balance the registers
Do the night deposit
Close the store
QUALIFICATION
Strong sense of responsibility, good organizational skills, strong managerial skills, get along with other, positive outlook, always available to help others, outstanding communication, presentational, and sales skills. Also, ability to achieve immediate and long-term goals and meet operational deadlines.
SKILLS
v Bilingual in Armenian and some Russian.
v Type 60WPM.
v Proficient in Microsoft Office works: Power Point, Excel, Outlook, and Word.
REFERENCES
<Rita Yolian
Brunch manager of Wells Fargo
<Tania Matel
Service manager of Wells Fargo
<Chtrkyan, Hakop
818-***-**** ex: 278
Branch manager of Fiscal Credit Union
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