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Customer Service Manager

Milwaukee, WI, 53207
August 27, 2012

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Career Overview

Skill Highlights

Core Accomplishments

Professional Experience


Christine Maiorano

**** *. ***** ***, *********, Wi 53207

Home: 414-***-**** - Cell: 414-***-**** :

Dispatch/office supervisor with 10 years of experience in transportation. Energetic and reliable, skilled with

working with a diverse group of people.

• Administrative support

• Problem resolution

• Meet deadline

• Meets/exceeds goals

• Self-starter

• Project planning

• Attention to detail

• Staff motivation

• Customer Service

• data entry

• Microsoft Excel

• Microsoft Word

• Organizational Skills

• Time Management


Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying

collateral and scanning documents for inter-departmental use.

Payroll Assistance

• Assisted with payroll preparation and entered data into cumulative payroll document.


• Arranged, scheduled and coordinated all logistics for 80 drivers.

• Ensured staff was equipped with all necessary supplies and collateral for upcoming school year.

Customer Service:

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations

and resolving problems to maximize efficiency.

Dispatcher/Office Manager

April 2002 to July 2012

First Student – Muskego, Wi

Oversee all routing and scheduling of buses;dispatch buses and provide timely information to drivers on route.

Handled heavy phone and radio traffic. Served as primary communication liaison with major contracted

customer. Handled driver payroll on a weekly basis.

Bay View High 1977

MiLwaukee, Wi, USA



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