Customer Service Sales
Resume:
Renée M. Garber
Kentwood, Michigan 49508
************@*****.***
SUMMARY
Business Support Specialist with extensive experience in customer service, data entry, mathematical computations, data management and problem resolution. Fast and accurate while maintaining a high focus on detail. A team player with an excellent work record.
CAREER HISTORY
JC PENNEY CATALOG COMPANY CALLING CENTER, Kentwood, Michigan
Customer Service Representative 2004 - 2011
v Input customer phone orders into computer enabling receipt of merchandise.
v Look up order status to update customer on when their product would arrive.
v Guide customer through our website assisting them with order placement.
v Contact customer relations to resolve any large problems with orders.
AMERICAN SEATING COMPANY, Grand Rapids, Michigan
Order Specialist/Special Projects 1994 - 2002
v Entered office furniture orders into computer for customer service on a daily basis providing comparison of actual sales volume to depicted sales forecast.
v Maintained entry of all purchase orders for United States National Security Administration, United States Defense Intelligence Agency and special projects.
v Contacted dealers for order clarifications when orders were deficient. Entered corrected order into system.
v Provided backup for marketing department. Loaded laminate, paint and fabric codes into electronic catalog for order entry.
v Analyzed rejected information and corrected data for completeness ensuring computer acceptance.
v Proofread catalogs before mailings for marketing department, identifying spelling, grammar and punctuation errors. Ensured readability by customer.
ADDITIONAL EXPERIENCE
THE KNOLL GROUP, Grand Rapids, Michigan, Order Entry, 1993 - 1994. Keyed furniture orders into system for sales forecast volume. Investigated discrepancies on purchase orders so processing could be completed efficiently. Computed discount used on purchase orders guaranteeing customer compliance with correct pricing tier of contract. Acted as consultant for order entry during company’s centralization of operations to new headquarters’ out-of-state location.
BLODGETT MEMORIAL HOSPITAL, Grand Rapids. Michigan, Admitting/Registration Clerk, 1992 - 1993. Admitted in-patients when medical condition warranted overnight stay. Registered patients for data on file and distributed printouts of necessary medical paperwork for charts. Met with patient before room assignment to obtain biographical and insurance information. Presented and explained consent forms to be signed and offered Living Will. Guided patients to room via wheelchair or escort. Confirmed appointments. Also registered patients in Emergency Room.
Billing Clerk, 1991 - 1992. Recorded Medicare accounts into computer. Investigated rejections by Medicare by phoning patient, patient’s employer and secondary/primary insurance company.
CROWN LIFT TRUCKS, Kentwood, Michigan, Executive Secretary, 1990 - 1991. Managed all aspects of accounts receivable department. Processed invoices into the system for payment by customers. Tabulated ten employees’ hourly information, input data and printed payroll checks. Utilized word processing program composing letters for supervisor.
CARVAN TRUCKING, Akron, Ohio, Accounting Clerk, 1989 - 1990. Conducted all accounts payable duties. Posted payroll for 150 drivers, printed checks, and mailed to meet payroll deadline. Input data for month/year-end general ledgers and reconciliation reports. Printed and expedited reports to headquarters.
EDUCATION
EAST KENTWOOD HIGH SCHOOL, Kentwood, Michigan
GED 1981
Possess a Silver National Career Readiness Certificate #F1BTYJF1BCPF verifiable at www.act.org/certificate.
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