Customer Service Sales
Resume:
Joe Jovellanos
Laguna Hills, CA 92653
Mobile: 714-***-****
************@*****.***
SIGNIFICANT ACCOMPLISHMENTS
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• Suggested enhancements to order processing application resulting in an increase of productivity by 33%
• Updated finance application in order to streamline sales booking process resulting in a 22% time savings for unit.
• Developed individual and team incentives for the team resulting in an increase of orders being processing for 6 consecutive quarters.
• Implemented new filing system for purchase orders resulting in a 15% decrease in misfiled and/or lost orders.
WORK EXPERIENCE
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Quest Software, Inc. (Aliso Viejo, CA) May 2002 to August 2012
Order Processing Supervisor Jan 2009 to August 2012
Managed a process team that efficiently processed thousands of software and maintenance renewal orders in accordance to Sarbanes-Oxley and Quest Software revenue accounting guidelines. Excelled in role requiring the ability to handle a variety of customer service and management tasks. Resolved internal and external customer issues with expediency. Researched and rapidly solved problems rebuilding client trust to prevent the loss of key accounts. Demonstrated proficiencies in problem solving within a high-volume environment. Assisted in testing and implementation of upgrade software for order processes in department. Introduced new ideas to streamline order process time and proficiency.
Order Processing Lead May 2004 to Jan 2009
Assisted department manager in running a process team that efficiently processed hundreds of software and maintenance renewal orders daily in accordance to government and internal revenue accounting guidelines. Obtained control of the file team to improve file processes and implement efficiencies to improve productivity. Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.
Order Processing Representative May 2002 to May 2004
Staff level processor that processed various orders that contributed to the overall success of the team. Learned the position quickly and became next in line to be promoted to Lead position.
FAI Electronics (Irvine, CA), Sales Support Representative July 1999 to December 2001
Assisted Sales department by reviewing and processing hundreds of sales orders every day by providing prompt, courteous and knowledgeable service to internal and external customers. Additional duties were to also answer all incoming phone calls to determine any possible sales leads.
PROFESSIONAL PROFICIENCIES & EXPERTISE
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• Oracle Financials • Siebel CRM
• Oracle Discoverer • Microsoft Office
• Performance Management • Process Improvement
• Employee Management • Conflict Resolution
• Order Processing • Outstanding Customer Service
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