Customer Service Real Estate
Resume:
Joyce-Aileen Jardell
P O Box ****, Yorba Linda, CA 92885-1161
*************@*****.***
SUMMARY
Entrusted with the most complex customer service issues as a result of exceptional ability to promptly and proficiently resolve concern with the customer and satisfy them. Build Productive Relationship, Ability to prioritize and remain focused on the essence of an issue. Work in a Fast-Paced Environment. Skilled at learning new concepts quickly while working well under pressure. Enthusiastic Problem Solving and Analytical Skills. Verbal and Written Communication Skills.
SKILLS
• 10 Key – AKPH: 9295/99% • Alpha Numeric – AKPH: 8884/99%
• Ability to type 45 per minute • Process Cashier Checks
• MS 2010 Word, Excel, Access, Power Point • Dual Monitor Workstation
PROFESSIONAL EXPERIENCE
– Contracted 2012 – Present
Deutsche Bank National Trust Company ~ Mortgage Trustee ~ Santa Ana, CA
• Verify the authenticity of pertinent information on Mortgage Loan documents, i.e.; Notes, Deed of Trust, Consolidation Agreement, Assignment, Endorsement or Allonge, Trust and Power of Attorney to be stored and maintained by the Trust
• Review mortgage files for completion and accuracy
• Compare manual documents against information in the electronic system to ensure
that they are matched
• Update database with corrected coding information
Customer Service Representative II – Contracted 2011 – 2011
Bank of America ~ Global Client Services ~ Brea, CA
• Maintained daily inbound fax log that requested for: Cashier’s Checks, Open, Close
and Wire Transfers for funds
• Processed Cashier Checks for clients and FedEx to requested location.
• Assigned computerized cases number to incoming documents.
• Fulfilled request for various project as per client: i.e., copy of checks for past year
Client Support Coordinator – Contracted 2010 – 2011
Sterling National ~ Service Mortgage Insurance ~ Irvine, CA
• Handled inbound telephone calls from insurance brokers and agents
• Mailed required notification letters to borrowers to assist in maintenance
• Borrower’s mortgage insurance for their escrow accounts
Customer Care and Pharmacy Claims 2007 – 2010
United Healthcare ~ Mail Order Pharmacy ~ Costa Mesa, CA
• Acknowledge and respond to customer, pharmacies, physicians inquires for mail orders
• Took action on inquires for Medicare Part D Plan, and other prescription insurance
plan as required
• Submitted claims for pre-authorization. Updated members eligibility
• Presented J. D. Power and Associates, Highest Customer Satisfaction Award – 2008
Senior Loan Agent 2006 – 2006
Best Rate Funding ~ Sub-prime Mortgage Lending ~ Costa Mesa, CA
• Identified client’s financial needs and found ways to reach customers goals by simplifying/explaining the different types of loans and their terms
• Interpreted legal documents, Deeds of Trust, Mortgages, Truth in Lending Laws
and Regulation, Hud-1, Warranties and Agreements
Senior Loan Processor – Contracted 2002 – 2006
Staffing Service ~ Subprime Lending Mortgage Bank ~ Santa Ana, CA
• Processed mortgage loans and set-up loan document signing appointments
• Validated employment, mortgage payments and credit reports
• Assemble closing documents: deeds, bills of sale, trust agreements, escrow
instructions, affidavits, transfer declarations, second mortgage, Mechanic liens,
and subordination agreements
Escrow Assistant ~ Loan Singer/Notary Public 2000 – 2002
First American Title Company ~ Escrow Service, Santa Ana, Ca
• Ordered property profiles, title reports and flood insurance, typed, filed, and
scanned document. Stacked loan files for closing
• Notarized mortgage loan document package and Identify type of document to
be signed in the loan package to borrower(s)
• Became a California Notary Public
EDUCATION
Santiago College, Orange, CA • Certificate Real Estate Broker
Compton College, Compton, CA • Public Administration • Associate of Arts
CERTIFICATIONS
Real Estate License ~ California Department of Real Estate ~ Property Management
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