Customer Service Manager
Resume:
Damion Nickless
Los Angeles, CA 90025
Cell: 310-***-****
**************@*****.***
SUMMARY
Experienced bartender seeking position in a high volume, high energy restaurant/bar.
SUMMARY OF SKILLS
ß Advanced interpersonal skills
ß Strong communication skills and customer focus
ß Extensive food and beverage knowledge
ß Fast learning
ß Commitment to quality and service
ß Familiar with proper food and beverage handling procedures
ß Committed to 100% client satisfaction
ß 15+ years of restaurant experience
ß Perform well in high-demand, fast-paced environments
ß Stock maintenance
ß Inventory control
ß Excellent organization and coordinating skills
ß Menu price structuring
ß HR experience including hiring/firing
ß Training staff
PROFESSIONAL EXPERIENCE
Bar Manager/Bartender 03/2003 - 02/2011
En Sushi - Los Angeles, CA
Created repeat business by developing long-term relationships with regular customers. Handled guest complaints, maintaining a positive dining experience for all restaurant patrons.
Bar Manager/Bartender 09/1999 - 11/2002
Augusta - Palm Desert, CA
Consistently recognized by management for providing superior customer service. Promoted to Team Lead after only 3 months in position. Created repeat business by developing long-term relationships with regular customers. Managed bar for 200+ guests for special events.
Bartender 02/1997 - 09/1999
Tommy Bahamas - Palm Desert, CA
Honed bartending skills through on the job training and staff interaction.
SPECIALIZED TRAINING
Achieved 13 years experience working in a wide variety of restaurants and bars.
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