Manager Customer Service
Resume:
Valparaiso, IN *****
*****.*.******@*****.*****.***
*.******.**@*******.***
Diana Vaughn
Objective: To obtain a long-term career that will enable me to use my strong organizational/planning skills, educational background, and ability to work well with people.
Skills:
• Excellent verbal and written communication and customer service skills.
• Very detail oriented especially with reports and paperwork.
• Project management, planning and organizational skills.
• Critical thinking/problem solving/decision making skills.
• Self motivated, self initiator and high level of energy.
• Tolerant and flexible to different or changing situations.
• Time management especially in time constraints.
• Team player always willing to share the workload.
• System knowledge: Proficient in Microsoft Office including Word, Outlook, Excel, PowerPoint, and familiar with Access.
• Human Resources skills which include: setting up interviews, help in performing interviews/drug tests, and paperwork associated, orientation, training, scheduling, payroll, filing, and helping with current HR with miscellaneous paperwork.
Experience: 2010-Current Lowe’s Home Improvement Chicago, IL
Delivery Department Manager
• Raised customer focused scores to a 93% from scores as low at 67%.
• Strategized and followed through with the plan to eliminate the 85 damaged appliances the store had upon arrival, which was done in two month span using excel spreadsheets, and proper follow-up and management.
• Lowered customer complaints in the store 10 to 1 through proper execution of initial call logs, order management follow-up, preplanning of delivery week, proper training of associates, and forming a reliable and respectful work relationship with 3pd.
• Recover approx $200 a week for improper 3pd billing and regained money from damage claims against 3pd totaling $5000 ending 2010.
2009-2010 Lowe’s Home Improvement Merrillville, IN
Receiving Clerk
• Achieved outstanding scores on quarterly audits.
• Trained associates throughout different departments at 1601 and
received accommodation from management staff.
• Filled in for Freight Flow/Delivery Manager during leave of absence received accommodation for proper execution.
2009-2009 Lowe’s Home Improvement Merrillville, IN
PSA
• Helped maintain store shelf-standards which included cleanliness, proper pricing, and planogramed to corporate standards.
• Timely and proper execution of completing PSA EMS tasks.
2005-2009 Lowe’s Home Improvement Merrillville, IN
Delivery Department Manager
• Achieved first in the region in customer focused scores.
• Reconciled customer issues to ensure customer satisfaction.
• Recovered money from 3pd due to billing errors.
2004-2005 Lowe’s Home Improvement Merrillville, IN
Home Décor Sales Specialist
• Certified in Special Order Sales.
• Successfully completed blind cutting training.
• Cross-trained in the paint department.
Education: Brown Mackie College Merrillville, IN
• Degree: Bachelors in Business Administration
• Degree: Associates in Business Management
Honors: President’s List
Dean’s List
Alpha Beta Gamma (International Business Honor Society)
References: Available Upon Request
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