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Manager Customer Service

Location:
Worcester, MA, 01602
Salary:
50,000 to 65,000
Posted:
August 06, 2012

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Resume:

BERNARD J. WHIPPLE

** ****** ****** 508-***-****

Worcester, MA 01607 mafaux@r.postjobfree.com

PROFESSIONAL QUALIFICATIONS

Printing Production Employee Supervision Accounting

Delivery Operations Route Driver & Circulation Database Management

Safety

PROFESSIONAL EXPERIENCE

WORCESTER TELEGRAM & GAZETTE, Millbury, MA 1986 – 2012

Production & Accounting Supervisor (2009 – 2012)

Delivery Supervisor (1995 – 2009)

Distribution Manager, Circulation Manager (1994 – 1995)

District Circulation Manager (1991 – 1994)

Management

Provided commercial print production orders for production staff and maintained 22 commercial print accounts. Provided invoices for all customers. Assisted with price quotes for potential customers.

Provided revenue and reports for monthly fiscal closing.

Provided timely financial revenue reporting. Partnered with commercial print customer to ensure the job specifications were correct.

Provided timely customer service to all accounts.

Data entered and maintained for all commercial customer accounts using Microsoft Excel.

Maintained all profit and loss statements for management, as well as, revenue reports for Accounting Department, Operations Director and Publisher.

Balanced revenue database weekly and closed out revenue at month end.

Supervision

Supervised full and part time staff including 150 independent contractors.

Oversaw delivery of T & G publications to 28 central MA zip codes.

Developed and maintained electronic weekly data reports, draw summary and cost reports.

Created revenue forecasting of weekly and monthly reports along with fiscal calendar close.

Supervised multiple departments simultaneously: Warehousing, Transportation and Mailroom. Approved employee time cards using KRONOS Time System.

Assisted inventory of newsprint rolls on monthly basis. Assisted newsprint roll orders monthly.

Chaired and supervised monthly safety meetings to ensure the company was OSHA compliant. Wrote work orders to resolve safety issues and followed through.

Bernard J. Whipple Page 2

Sales Management

Managed eight single copy district managers.

Performed and supervised the delivery of newspapers to vendors, increasing sales by over 30%.

Developed and maintained weekly circulation, sales, theft and profit reports for management.

Circulation & Delivery

Drove delivery route(s) providing newsprint copy to vendors and machines.

Performed collections on routes and maintained profit & loss reports.

Set-up, operated and maintained SLS 1000 inserting machines, Hall & Quip stackers, strapping machines and various production equipment. Production scheduling and preventative maintenance for equipment.

EDUCATION AND TRAINING

QUINSIGAMOND COMMUNITY COLLEGE, Worcester, MA

Liberal Arts/ Law Enforcement Major

45/60 credits completed

Worcester Industrial Technical Institute, Certificate Training Auto Cad - Computer Drafting

Worcester Telegram & Gazette Training:

Microsoft Office

Certified Train the Trainer

Certified Power lift Trucks

Certified First Aid/CPR

UNITED STATE MARINE CORP

Corporal, Honorable Discharge



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