Manager Customer Service
Resume:
BERNARD J. WHIPPLE
Worcester, MA 01607 ************@*****.***
PROFESSIONAL QUALIFICATIONS
Printing Production Employee Supervision Accounting
Delivery Operations Route Driver & Circulation Database Management
Safety
PROFESSIONAL EXPERIENCE
WORCESTER TELEGRAM & GAZETTE, Millbury, MA 1986 – 2012
Production & Accounting Supervisor (2009 – 2012)
Delivery Supervisor (1995 – 2009)
Distribution Manager, Circulation Manager (1994 – 1995)
District Circulation Manager (1991 – 1994)
Management
Provided commercial print production orders for production staff and maintained 22 commercial print accounts. Provided invoices for all customers. Assisted with price quotes for potential customers.
Provided revenue and reports for monthly fiscal closing.
Provided timely financial revenue reporting. Partnered with commercial print customer to ensure the job specifications were correct.
Provided timely customer service to all accounts.
Data entered and maintained for all commercial customer accounts using Microsoft Excel.
Maintained all profit and loss statements for management, as well as, revenue reports for Accounting Department, Operations Director and Publisher.
Balanced revenue database weekly and closed out revenue at month end.
Supervision
Supervised full and part time staff including 150 independent contractors.
Oversaw delivery of T & G publications to 28 central MA zip codes.
Developed and maintained electronic weekly data reports, draw summary and cost reports.
Created revenue forecasting of weekly and monthly reports along with fiscal calendar close.
Supervised multiple departments simultaneously: Warehousing, Transportation and Mailroom. Approved employee time cards using KRONOS Time System.
Assisted inventory of newsprint rolls on monthly basis. Assisted newsprint roll orders monthly.
Chaired and supervised monthly safety meetings to ensure the company was OSHA compliant. Wrote work orders to resolve safety issues and followed through.
Bernard J. Whipple Page 2
Sales Management
Managed eight single copy district managers.
Performed and supervised the delivery of newspapers to vendors, increasing sales by over 30%.
Developed and maintained weekly circulation, sales, theft and profit reports for management.
Circulation & Delivery
Drove delivery route(s) providing newsprint copy to vendors and machines.
Performed collections on routes and maintained profit & loss reports.
Set-up, operated and maintained SLS 1000 inserting machines, Hall & Quip stackers, strapping machines and various production equipment. Production scheduling and preventative maintenance for equipment.
EDUCATION AND TRAINING
QUINSIGAMOND COMMUNITY COLLEGE, Worcester, MA
Liberal Arts/ Law Enforcement Major
45/60 credits completed
Worcester Industrial Technical Institute, Certificate Training Auto Cad - Computer Drafting
Worcester Telegram & Gazette Training:
Microsoft Office
Certified Train the Trainer
Certified Power lift Trucks
Certified First Aid/CPR
UNITED STATE MARINE CORP
Corporal, Honorable Discharge
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