Customer Service Representative

Gille Noramczyk

*** **** **** ****** ****: 815-***-****

Park View, IA 52748 *************@*****.***

Career Overview

Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success.

Core Strengths

• Strong organizational skills • Telephone inquiries

• Developed listening skills • Multi-line phone usage

• Excellent communication skills • Cash management

• MS Windows proficient • Enthusiastic developer of good relations with

• Courteous demeanor clients

Accomplishments

Financial

• Up-sold products and motivated customers to upgrade current product plans.

Customer Interface

• Greeted customers upon entrance and handled all cash and credit transactions.

• Assisted customers over the phone regarding store operations, product, promotions and orders.

Telephone Service

• Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Computed Data Reports

• Provided required weekly, consultant reports listing travel records.

Work Experience

Distribution Representative 11/2012 - 04/2012

Crop Production Services Geneseo, Illinois

Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.

Coordinated shipping being sensitive to certain deadlines. Managed daily shipped orders as well as orders to be shipped.

Cashier 04/2007 - 06/2011

Wal-Mart Supercenter Morris, Illinois

Responded to Customer inquires promptly and in a courteous manner Computed accurate sales prices for purchase transactions.

Provided an elevated customer experience to generate a loyal clientele.

Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.

Receptionist 04/2005 - 06/2007

Salon Identity Shorewood, Illinois

Received and distributed messages from telephone/e-mail to appropriate personnel.

Scheduled appointments.

Restocked inventory every month and reviewed cash operation data to verify proper replenishment.

Receptionist 08/1998 - 04/2005

Images Joliet, Illinois

Received and distributed messages from telephone/e-mail to appropriate personnel. Scheduled appointments

Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.

Receptionist 08/1992 - 02/1998

TriBrook/Altschuler, Melvoin & Glasser, L.L.P. Westmont, Illinois

Received and distributed messages from telephone/e-mail to appropriate personnel.

Maintained schedules and travel itineraries for consultants.

Generated and shipped documents for consultants.

Maintained reference library.

Inventoried and ordered office equipment when needed.

Educational Background

Diploma: LaSalle/Peru Township High School – General 1989

LaSalle, Illinois United States

Keywords

I am an outgoing, dependable, team-oriented, eager to learn individual seeking a position with a company who will offer a variety of challenges and responsibilities where my skill ad abilities can be fully utilized.

Contact this candidate