Sales Manager

ANNE COGBURN

**** ** **** ** #*

Miami, FL *****

305-***-**** Cell

*********@***.***

Objective: Seeking position with an aggressive company to utilize strong retail background with excellent merchandising and communication skills that offers long term employment and growth potential internally.

Experience:

September 2009 – present – Travel Traders LLC – Miami, FL

Assistant Buyer – Core Categories – Food, Candy, Beverages, Ice Cream, Travel, Basic Accessories & Magazines/Mass Market Paperbacks

Responsible for 92+ vendors, 1438 SKUs for 11 Districts and approx 160 stores of a Hotel Gift Shop chain for primarily national programs. Increased sales volume for 2011 to 19.8 million and achieved a 6% increase over LY for comp stores. Create and maintain plan-o-grams, monitor all cost/retail increases and discontinued/replacement items and request necessary changes to system files and communicate to field. Source local beverages where applicable to provide unique selections and save on freight charges. Create and communicate all new store orders to vendors for approx 30 vendors per new location. Work closely with stores and District Managers regarding delivery issues, out of stocks, damages to resolve in timely matter. Negotiate free fills/discounts for new product with vendors and contest monies to incent store sales staff. Responsible for creating contest sales goals, weekly tracking via sales reports and communicating them to stores. Coordinate annual program with vendor to ship all chocolate products during summer months with gel packs. Liaison with Accounts Payable to resolve any invoice issues to ensure prompt payment.

March 2006 – September 2009– Travel Traders LLC – Miami, FL

Inventory Analyst & Accounts Payable

Responsible for 6 regional divisions of 105 stores monthly audit research, verifying receipts, markdowns & transfers. Work with regional managers & loss prevention to assist with identifying issues for high shrinkage stores. Reconcile physical inventory for an average of 20 to 25 stores on a monthly basis. Identify issues which affect stores profit margins through detailed research. Assist accounts payable with high volume account reconciliation and contacting stores and vendor to resolve payment issues.

June 2004 –November 2005– GBS – The Beauty Store – South Beach, FL

Store Manager

Responsible for staff of 4 sales people, 2 hairdressers and 1 manicurist. Performed all duties related to store operations including inventory control, banking, staffing & scheduling, client service and follow through on special orders & requests. Worked closely with warehouse to monitor stock levels on fast selling items for replenishment as well as communicate product requests to owners to broaden selection of products. Our inventory was over 22,000 units in stock in the store at any given time; Constantly monitored and adjusted fast/slow sellers to optimize sales. Recruited 2 people I previously worked with to the salon area. Made sales plan consistently for one of the first times since the store has been open in the last 3 years, before the store had made plan 3 times in 3 years. Increased sales 20% and raised the average dollar sale from $32.00 to $39.00. Won several corporate & vendor sponsored sales contests since taking over which has also been a 1st for this store.

December 2002- May 2004 - Neiman Marcus – Sunrise/Bal Harbour, FL

Last Call – Sawgrass Mall - Department Manager Men’s & Home – (10/03 – 2/04)

Promoted to department manager at Last Call Outlet from full line store. Responsibilities included sales leadership & clientele activities, scheduling, markdown rotation management, and inventory control, communication with central buying office on direct purchase merchandise, floor presentation and visual displays. Perform store opening and closing duties as executive management team member. Supervise staff of 10 sales and sales support associates.

Neiman Marcus - Bal Harbour - Sales - Men’s Furnishings & Shoes – (12/02 – 10/03)

Responsibilities included client service and sales, which included working with clients and performing optimum selling through product knowledge and suggestions to determine client’s needs. Took pride in going above and beyond to satisfy client expectations. Utilized in-store promotions and services to help build loyal client base and repeat business using phone calls to facilitate sales.

September 2002 – November 2002 – Nordstrom – Merrick Park, FL

Lingerie Sales Specialist

Received training and became certified as a prosthesis and bra fit specialist. Advise customers in proper selections to suit their needs and fit, developing loyal customer base of repeat clients. I have successfully completed Nordstrom standards for selling and service training. I also received recognition from store manager for providing excellent customer service within first 2 weeks of store opening.

November 2001 to July 2002 – Gant USA – Bal Harbour, FL

Store Manager

Opened 3rd store for Gant in the United States. Store was 1800 square feet with anticipated 1.0 million in sales volume. Heavily involved in re-introduction of Gant into the US after absence in market due to re-structure of brand. Recruited, interviewed, hired and trained management and sales staff, performed all store Human Resource functions including scheduling, new hire paperwork & performance appraisals.

July 1998 to November 2001 – Sephora – Miami, FL

Technical Trainer

Successfully executed opening of 2nd U.S. store, involved in all aspects of hiring, training of sales staff, cashiers and quality agents for 40 people. Coordinated and supervised merchandising of a 6500 square foot cosmetics/fragrance/skin care store. Responsibilities included scheduling, payroll, opening and closing procedures for store, cash management and cashier staff, inventory control, receiving and shipment of merchandise and overall upkeep and appearance/maintenance of entire store. Created and executed entrepreneurial activities including private parties and fashion shows. Promoted to Tech Trainer for South East Region 4/99. Assisted in opening and set up of 15 new stores and follow up training of 5 existing stores, closed 2 non performing stores. Set up necessary files on computers and training store management in all cash handling, inventory control, sales audit procedures and trained basic computer skills needed to access files and usage of Lotus Notes.

September 1995 to June 1998 – Bloomingdale’s – Miami, FL

Department Manager

Achieved #1 sales increase over last year for 1997. Achieved a 7% increase over sales plan for 1997, the volume was 1.8 million-dollar in sales. Recruited, trained and supervised sales staff. Communicated merchandise needs to Central buying office. Monitored automatic replenishment system to ensure proper assortment of merchandise. Was highest producing Sales Manger for my individual sales for Division in 1997. Was promoted to Merchandise Manager of Handbags, Ladies Shoes, Fashion Jewelry, and Fashion Accessories, Hosiery and Intimate Apparel. Responsible for all aspects of merchandising, which included maintaining store standards, training merchandising skills to staff & sales associates, inventory control & reducing shortage.

October 1989 to August 1995 – Saks Fifth Avenue – Bal Harbour/Boca Raton, FL

Department Manager

Managed Intimate Apparel, Petites & Swimwear Department in Boca Raton Promoted from Assistant Department Manager in Men's Complex at Bal Harbour store. Previous assignments include Active & Bridge Sportswear, Contemporary Sportswear & Cosmetics, and Fine Jewelry & Watches.

November 1988 to October 1989 – Victoria’s Secret – 163rd St Mall - Miami, FL

Store Manager

Responsibilities included all aspects of store operations

November 1983 to November 1988 – Saks Fifth Avenue – Bal Harbour, FL

Assistant Dept Manager

Assignments included Intimate Apparel, Active Sportswear, Swimwear, and Precious Jewelry & Cosmetics.

Personal:

Fluent in conversational Spanish. Skilled in the following computer programs (Windows XP & Office). Use of point of sale terminals, use of CRT to track sales and stock issues, AS400, Lotus Notes email, Kronos timekeeping, Retail Pro Software. Have successfully completed numerous training seminars for; time management, team building, sales leadership, train the trainer, adult learning, diversity & sexual harassment, scheduling and other various seminars. Hobbies include scuba diving, fishing, boating and orchid growing.

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