Akshay_Gharat

AKSHAY ASHOK GHARAT

Email id: - ******.********@*****.***

Mobile No.:- 096********

Career Objective:

Seeking a learning, challenging & progressive career in a reputed company which could provide me with sufficient opportunities to apply my academic knowledge for achieving organizational goal & as well as my personal enrichment. Learn new things and fulfill the requirement of Client as well as Organization.

Technical Skills:

Operating Systems : Window XP, Window Vista/Seven, Linux.

Languages : VB, C#, C++, C

Database : Oracle, PL-SQL, SQL

Tools : BMC Remedy, Putty, PL-SQL Developer, CAM.

Monitoring Tool : Big Brother.

Certifications : Completed Oracle 10g Training of Database Administrator (OCP-DBA) From

SQL STAR INTERNATIONAL ltd. Mumbai in December 2011.

Areas of Strength:

• Enthusiastic & Quick learner

• Good Temperament for team work

• Hardworking

Qualification:

• Bsc I.T. (Information Technology) Vikas college of Sci. Comm & Arts,

Mumbai University in March-2011 with Aggregate 55.61

• H.S.C. from Mumbai University in March-2008 with Aggregate 54.17

• S.S.C from Mumbai University in March-2006 with Aggregate 73.60.

Project Information:

Organization : TCS (TATA CONSULTANCY SERVICES, HIRANADANI) on Payroll of

Orient Technologies Private Ltd. Mumbai.

Client : TATA CONSULTANCY SERVICES

Project Name : Neotel (South Africa).

Designation : Software engineer (Production, application support)

Department : CBU (Consumer Business Unit.-Telecom Domain)

Currently Working on Order Management NEOTEL (South Africa) and Sugar-CRM, TIB

And BILLING (IRB-3.0.28). TIB is the TCS internal OSS-BSS solution.

Duration : 3 Month till Currently Working

(From 25-JAN-2012 to Present)

Project Description:

Helping Neotel for developing an Order Management System which in turn will help Neotel to manage all aspects of order lifecycle and ensure seamless control of customer order flow through the entire fulfillment process, from order receipt to financial settlement to service the customer faster and in a more efficient way by reducing turnaround time.

Responsibilities:

The following are the applications I am involved and the roles I perform on daily basis:

● About Remedy Application-The BMC Remedy IT Service Management Suite reduces complexity and gives customer support, change management, and asset management integrated and efficient

● Also working for BMC Remedy Application on User Management (Configuration).

● Support to Service management tools of BMC REMEDY Application (Problem Management & Incident Management.)

● Involved in testing the TIB Application Daily.

● Interacting with NEOTEL (South Africa) for CRM Support.

● Wrote Stored Procedures to get complex information about customer goals.

● Responsible for daily verification that all scripts, downloads, and file copies were executed as planned, troubleshooting any steps that failed, and providing both immediate and long-term problem resolution

● TIB Users Login creation

● Different Dealers creations

● Voice, Data, SMS detailed and Summary uses reports

● Monitoring production servers.

● Ticket assignment within the team.

● Resolving tickets within SLA.

● Generating reports required by users.

● Creating scripts for above reports and for checking the system

● Creating various reports like TAT report, monthly status report required by higher management

Environment:

Business Objects Version 6.5 SP2, Oracle 9i/10G, SQL, PL-SQL, AX-UNIX, HTML, XML, SQL Loader,

Windows 2000

● Led all phases of SDLC from requirement, design, development, testing, training and support for production environment.

● Create and maintain indexes, constraints, tables, PL/SQL stored procedures & packages and produce queries to answer business questions.

Bsc IT Project:-

Project : “A FOOTWEAR SHOP MANAGEMENT”.

Front End : VB 6.0

Back End : SQL Server 2000

Description : A Footwear Shop Management System is the project of manually generating the bill of

the particular employee who is Buying any footwear from shop .

It keep records of all the stock will be present, Profits etc.

Role : Database creator

Personal Details:

Date of Birth : 18th June 1990

Gender : Male

Marital Status : Unmarried

Languages Known : English, Marathi and Hindi.

Declaration:

I hereby declare that all the information furnished above is factual, complete and accurate to the best of my awareness and knowledge.

Date:

Place: Akshay Ashok Gharat

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