Customer Service Manager

SUMMARY

Energetic and outgoing professional with 5 years proven experience in health promotion focusing on exercise, nutrition, and long-term behavior change. Dual bachelor degrees in business marketing and exercise science. Extremely comfortable working with all levels within an organization and external agencies.

•Excellent Leadership • Organization/Project Management • Prioritize/Multi-Task • Quality Focus

•Strong Communication/Interpersonal Skills • Vendor Relations • CPR/First Responder Certified

•Policy/Procedure Development and Implementation • Presentations/Public Speaking • Perseverance

•Self-Motivated • Results Orientated • Relationship Building • Training • Superior Customer Service

ACHIEVEMENTS AND RELEVANT EXPERIENCE

•Initiated and established relationship with CEO of the Chapman Institute that saved the Chapman Institute an estimated $3,000 in research fees by negotiating exchange of services in which I researched, completed and submitted applications for preferred provider status of continuing education credits on the behalf of the Chapman Institute. In return, I received both the (CWPC) Certified Wellness Program Coordinator and (CWPM) Certified Wellness Program Manager certification courses complimentary, valued at approximately $2,600.

•Number one trainer out of 12 with monthly personal training sales averaging $6,000, outpacing team-members by $2,000 to $4,000.

•Exceeded personal sales goals in the last 6 months by 100 percent and doubled the number of monthly sessions serviced from 65 to one-hundred thirty by developing relationships, cold lead generation and service demonstration.

•Designed, edited and launched company’s web-site, http://www.wholebodyfitnesscolorado.com, resulting in 50 % of total sales and 70% contact list generation.

•Produced 8 week exercise challenge for corporation with 53 remote locations, 4,100 employees and branded it with the CEO’s image and blessings. Created registration sheet, tracking form, walking map and weekly exercise tips plus lead the WebEx Wellness Champion training seminar. As a result, participation in this program was 100% higher than any other health and wellness challenge to date by tying it to the CEO, making it fun and increasing team-spirit.

PROFESSIONAL EXPERIENCE

24 Hour Fitness, Highlands Ranch, Colorado 2009 – Present

Assistant Fitness Manager/Master Trainer

•Designed, developed and executed highly educational training seminar to help 12 other team members improve quality of personal training sessions, increase customer service and grow sales, resulting in 3% sales growth over prior month.

•Advanced from Personal Trainer I to Master Trainer in 2 years by servicing over 2,700 sessions, carrying 2 personal training certifications and having a BS in Exercise Science.

•Developed year-long customized health and wellness program combining exercise, nutrition, and weight management principles resulting in 100 pound weight loss, reduction of body fat by 50% and increased self-esteem/confidence for 20 year old male.

Whole Body Fitness, Highlands Ranch, Colorado 2007 – 2012

Owner/Wellness Coach/Personal Trainer

•As the sole-proprietor, created, produced and delivered engaging educational health and wellness seminars to large corporations resulting in 97% satisfaction of participants as indicated through Zoomerang Survey.

•Developed and presented to human resources manager wellness coaching model for University of Colorado Hospital employees resulting in being awarded quarterly Wellness Coaching contract.

•Used Transtheoretical Model of Change, goal setting, and positive psychology for smoking cessation, aggregate 750 pound weight loss and healthy dietary behavior changes.

Total Well-Being, Aurora, Colorado February 2011 – June 2011

Health Promotion Coordinator

•In this 3 month contract, managed and scheduled application for WELCOA Worksite Wellness Award using the WELCOA Seven Benchmarks to organize and summarize data resulting in national recognition as healthy employer and receipt of Well Workplace Silver Level Award.

•Created 6 in-house program descriptions, tracking forms and registration sheets which doubled the number of client offerings.

•Volunteered as a Wellness Champion to promote Total Well-Being’s worksite health promotion and gain full understanding of the outcomes based wellness initiative.

CERTIFICATION/EDUCATION

•Certified Wellness Program Coordinator, Chapman Institute (Estimated completion July 2012)

•Certified Wellness Program Manager, Chapman Institute (Estimated completion August 2012)

•Certified Practitioner, Well Workplace University WELCOA

•Certified Personal Trainer, American College of Sports Medicine (ACSM)

•CPR for the Professional Rescuer/AED Essentials/First Responder First Aid, American Red Cross

•Basic HIPAA Training, HIPAA Organization

•BA, Human Performance, Emphasis: Exercise Science

Metropolitan State University, Denver, Colorado

•BS, Business, Emphasis: Marketing

University of Colorado at Denver, Denver, Colorado

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