MIS Project Manager

Denise Rogers, PMP

Management Professional

Project Consulting ▪ Project Management ▪ Information Services

Results-oriented professional with a successful record of leading teams in the development of high quality deliverables. Demonstrated ability to understand business objectives and produce optimum solutions to meet and exceed stakeholder expectations. Develop internal and client partnerships to establish highly productive dynamic cross-functional teams. In-depth understanding of the Software Development Lifecycle (SDLC), project methodologies and the practical application of project management principles.

Areas of Expertise:

Project Management / Program Management

Project Budget Analysis and Management

Project Methodology Development

General Management Decision Making and Problem Solving

Relationship and Team Building

Requirements Definition and Management

Business Analysis

Technology Summary:

Software & Tools: MS Project Professional, MS Project Server, Solomon Project Accounting, MS Visio, MS Office, StarTeam, Sharepoint, NetMeeting, Toad

Project Environment Technologies: Java, AJAX, JavaScript, XML, JSON, PowerBuilder, MS Visual Studio, .Net Framework, Web Services, Oracle database, JBOSS application server, WebSphere application server, BEA WebLogic application server, WebLogic Integration, SAP, Siebel CRM

Selected Achievements

Spearheaded the formation of a Project Management Office from concept to implementation. Developed and deployed an application development methodology framework based on industry best practices.

Implemented MS Project Server fully integrated with MS Solomon time reporting and project accounting application.

Recruited to join a young and growing company to facilitate process development and continuous process improvement. Successfully implemented standard practices, which improved the quality of deliverables and reduced cycle times.

Participated as project manager in a multi-team collaborative effort to convert wireless customers from multiple billing platforms onto a single billing platform. The project, which was estimated to take three to five years, was completed in 14 months. The aggressive schedule saved the sponsor millions of dollars in maintenance of legacy systems. The project team was awarded the Chairman’s Leadership Award.

Professional Experience

AT&T - Alpharetta, GA 1/2008 to present

Senior Technical Director

Responsible for a team delivering Customer Care and Ordering software solutions.

Managed a team of senior project managers, senior business analysts and test engineers

Manage a team of Java developers, C++ developers and Oracle DBAs

Manage work estimates for maintenance and enhancing projects for application portfolio

Software release capacity management, resource planning and forecasting

Project and application portfolio oversight

Manage customer expectations, customer satisfaction, and engagements to an acceptable level of risk

Aelera Corporation – Alpharetta, GA 2001 to 2007

Senior Director, Consulting Services, 2007

Responsible for portfolio management of all BellSouth / AT&T client engagements.

Manage portfolio estimates and budgets

Collaborate with cross business units on resource planning, forecasting and process definition

Operational management of core business functions

Manage customer expectations, customer satisfaction, and engagements to an acceptable level of risk

Director, Project Management Office, 2004 – 2007

Managed small to large software development projects for BellSouth and Lucent Technologies clients.

Built high performance project teams by creating an environment that fosters collaboration and trust

Provided project leadership that motivates and drives teams toward success

Worked closely with clients to communicate project progress and to ensure business and quality requirements are continuously met or exceeded

Instilled project management principles throughout the organization and continuously demonstrated the value that project management creates for the company and its clients.

Implemented a customized project methodology

Audited projects, solicited feedback and promoted process improvements

Portfolio management and executive reporting for all projects

Analyzed project time and revenue performance to propose and introduce improved project estimation techniques

PMO staffing, mentoring and professional development

Supported evolving business and technical processes

Collaborated with Account Managers to ensure processes align with client expectations.

Senior Project Manager, 2001 – 2004

Project Manager and Business Analyst for a software development program for Lucent Technologies.

Interfaced with client to define functional and technical requirements for the ongoing enhancement and maintenance of a client-server pricing engine and the development of a new web-based proposal and corporate pricing system

Managed project schedule, budget, scope, and quality

Managed development of enhancements necessary to fully integrate with client’s SAP financial system and its subsystems within an aggressive timeline

Worked as a team with the client to ensure both business and IT project requirements were met

Developed and implemented standard practices for documenting requirements and change/defect management

Alltel Information Services – Alpharetta, GA 2000

Data Conversion Project Manager

Managed data conversion from client’s legacy systems to the Virtuoso II client server system. Virtuoso II is a complex wireless information system comprised of 16 integrated modules and interfaces.

Managed 15 permanent and contract employees made up of developers and business analysts

Managed project plan covering a scope of data mapping, conversion program design, construction, unit and system tests, and execution

Developed standard project plan template to be used for all data conversion initiatives

GTE Wireless – Alpharetta, GA 1990 to 2000

Program Manager, 1999 - 2000

Managed all business sponsored enhancement projects for GTEW’s Data Warehouse holding a customer base of approximately 1.5 million and supporting 300+ users.

Maintained end-to-end project oversight for all enhancements over a team of 10 developers, architects and analysts

Developed and managed a fully integrated project plan and operating plan with an annual budget of $2 million

Promoted and implemented standard processes for requirements gathering, user acceptance testing, deployment, and project management

Project Manager, Systems Implementation, 1998 – 1999

As Manager of Systems Implementation, I supported the system and business process needs of PCS markets in Washington and Ohio. As part of the markets’ management team I was responsible for pre-implementation planning, implementation training and support, post implementation issue resolution, and continuous process improvement throughout two system implementation projects.

Worked with corporate retail organization to define and deploy standard retail processes, saving company expenditures on literature, systems development, and overall marketing support

Worked closely with market staff to revise business processes and procedures in support of new systems

Coordinated all market preparation, training and implementation activities

Established market implementation teams and managed the deployment and testing of all system enhancements and upgrades

Led by example and utilized team skills and knowledge to meet all market readiness objectives and deadlines

Performed gap analysis between all legacy systems and the target billing, point of sale and provisioning systems

Team Lead, System Implementation, 1994 - 1998

Held several roles throughout the lifetime of the Virtuoso II software development project, a multi million-dollar project to develop a fully integrated wireless billing, provisioning and collections system.

Business Implementation:

Provided onsite system and business process support for the launch of three new PCS markets

Managed training and post conversion support of 100 users per conversion

Developed training curriculum and 10 in-depth user reference guides

Functional Team Lead:

Managed a team responsible for business requirements, requirements management and functional testing of the application’s Customer Care and Collections modules.

Issues Resolution:

Researched requirements associated with system defects and negotiated resolution with vendor

Customer Care / Sales Support Supervisor, 1992 - 1994 Birmingham, AL

Managed a Customer Care call center consisting of 20+ employees responsible for handling inbound customer service calls for Alabama and northwest Florida. Transitioned the call center from inbound customer service to outbound sales and retention services. Maintained highest customer satisfaction ratings for the South Region.

Customer Care Advisor / Team Leader, 1990 - 1992 Virginia Beach, VA

Ensured customer satisfaction when handling customer inquiries and complaints.

CHRYSLER FIRST FINANCIAL SERVICES – Syracuse, NY 1985 to 1990

Financial Services Representative

Oversaw branch retail finance program. Processed retail, personal and mortgage loans.

Education and Certifications

STATE UNIVERSITY OF NY AT MORRISVILLE, Morrisville, NY

CENTRAL CITY BUSINESS INSTITUTE, Syracuse, NY

AAS in Business Administration /Management

*Graduated with Highest Honors in the Business Management department

*Certified as a Project Management Professional since 2001 by the Project Management Institute

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