Quality Assurance Analyst

Frank J. Baker, (CCNA) ****

**** ******** **** *** ***

Home: 662-***-**** | *****.*****@*****.***

IT instructor | Network Administrator | Network Analyst I NOC Analyst I Tier 3 Support

A result-driven IT Professional with strong oral and written communications skills, Trade floor support experience using market data applications and Production environment experience, seeking an opportunity in Computer Information Systems and Telecommunications. Possess strong technical support skills in the areas of testing peripherals responding to network and server issues and diagnosing and resolving complex printing problems. Possesses proven ability to work with others, and recognized as a self-starter.

TECHNICAL EXPERTISE

SYSTEMS: Windows 7/ XP/ Vista/Windows NT / 2000, Solaris 7 and 10, Windows Server 2008 (Enterprise)

HARDWARE: Routers – Switches –Hubs (Cisco and Cabletron), HP ProCurve Switch 2500 Series, PBX switches, (ASA), Adtran CSU-DSU’s

SOFTWARE: McAfee/Norton Anti Virus, Telnet, SSH, Ping Utilities, Net-Xray

ELECTRONIC MAIL SYSTEM: Lotus Notes, Outlook on Exchange, GroupWise for Novell 5.1

DATABASE TRACKING: Clarify, Remedy, Tivoli, Magic, Netcool, Telenium, HEAT,HP Opeview, ASTRO,

NETWORKING: DNS, TCP/IP, DHCP, HOST, SNMP, SMTP, BGP, VPN, FTP, MGCP,

PROFESSIONAL EXPERIENCE

Vatterott Career College, Memphis, TN

The Vatterott Career College-Memphis occupies 35,000 square feet of space dedicated to laboratory areas, lecture rooms and shop areas. The facility also contains industry related tools and computers required for demonstration and training. Students in Medical and Computer Technology programs are provided with up to date computers, software, printing machines and every other essential equipment to make their learning a whole lot easier.

IT Instructor / Network Administrator August 1, 2010 – Present

Monitor and document 200 network Devices. Manage backups for 1 terabyte for data. Implement TCP/IP core networking services using Windows XP/7, DHCP, WINS and DNS. Support remote locations with Net Access Internet VPN.

Accomplishments:

• Authorizing personnel to resources using Access control Lists

• Implemented remote transferring system to enable field engineers to relay work data to office at night, allowing engineers to meet critical deadlines for multi-million dollar service agreements/

• Led efforts to reduce overall circuits within facility, which contributed to decreased operational costs

• Configured and installed CISCO 3500 Catalyst switches and routers(VOIP)

• Perform migrations of the CISCO 2500 and 3500 Catalyst switches and routers

• Configured and installed CISCO 2800 and 2900 series switches, routers, DNS

• Configured and installed 7500 and 12000 series Cisco routers

• Creating user accounts using Windows Server 2008 (Enterprise) (Active Directory)

• Managing user accounts by implementing Group Policy Objects

• Created Security Templates

• Cisco VOIP support

• ISDN/VPN

• Implement QOS Video Conferencing Support

• Implementing and installing SonicWall firewall

• Configuring and installing LAN/WAN connectivity

• Professor of networking(providing training to students and staff)

• Presented a PowerPoint presentation to convince staff to migrate from Windows 2003 to Windows 2008 server

• Implemented IDS

Hewlett-Packard, Atlanta, GA

Hewlett-Packard is an American multinational information technology corporation headquartered in Palo Alto, California, USA. The company was founded in a one-car garage in Palo Alto by Bill Hewlett and Dave Packard. HP however, is one of the world's largest information technology companies, operating in nearly every country. HP specializes in developing and manufacturing computing, data storage, and networking hardware, designing software and delivering services . HP's posted net revenue in 2010 was $126.3 billion, in 2009 net revenue was $115 billion, with approximately $40 billion coming from services

Network Analyst Support (contract) February 1, 2008 – August 1, 2010

Managed Cisco 2800/3600 series routers on frame relay VPN. Installed Cisco Telephony system. Implemented T-1 circuits between corporate headquarters and remote locations. Supported remote users using RAS direct connection.

Accomplishments:

• Evaluated, designed and installed gigabyte backbone fiber optic network for 150 end users

• Upgraded workstations and printers to 100 Mbps, which significantly improved desktop connectivity

• Instituted new network infrastructure that improved systems efficiency and dependability

• Configured and secured wireless access point for end users using WPA2 encryption

• Implementing and installing SonicWall firewall

Charter Communications, Atlanta, GA

Charter Communications is an American company providing cable television, high-speed Internet, and telephone services to more than 4.7 million customers in 25 states. By revenues, it is the fourth-largest cable operator in the United States, behind Comcast, Time Warner Cable, and Cox Communications. It is headquartered in Town and Country, Missouri.

Network Operations Center Analyst (contract) August 1, 2004 – February 1, 2008

Established Internet connectivity for 75 end users through Microsoft proxy server. Analyzed and troubleshoot HL-2170W (Wireless) printers .Built Windows NT 4.0 based print server to operate 25 HP print devices.

Accomplishments:

• Recognized for quickly troubleshooting problems and offering effective cost low-cost solutions to meet requirements

of minimal operating budget.

• Provided documentation in a tracking tool called Remedy and Magic

• Used Open View for Network Monitoring

• Utilized terminal services for remote management

• Supported wireless IEEE 802.1X, using EAP (Extensible Authentication Protocol) for wireless LAN media

Used authentication methods such as Certificates and Public Key Authentication

• Used SMS Support for Exchange 5.5, Outlook 2000 and Microsoft Office 2000

Southern Company, Atlanta, GA

Southern Company (NYSE: SO) is a public utility holding company of primarily electric utilities in the southern United States. It is headquartered in Atlanta, Georgia with executive offices also located in Birmingham, Alabama. The company is currently the 16th largest utility company in the world and the fourth largest in the U.S. Through its subsidiaries it owns and operates more than 42,000 megawatts of generation capacity and serves 4.3 million customers in Alabama, Georgia, Florida, and Mississippi. Southern Company’s regulated regional electric utilities serve a 120,000-square-mile (310,000 km2) territory with 27,000 miles (43,000 km) of distribution lines.[

Trade Floor Analyst (contract) June 1, 2000– July 1,2004

Managed and implementation of computer systems to enhance business systems. Provided “hands-on” training

Classes for employees. Performed general management duties including hiring/scheduling of personnel.

Accomplishments:

• Created flawless printer server application to streamline printing of large plots.

• Interfaced with Hardware/Software Engineers to provide permanent solutions to recurring issues.

• LAN/WAN experience with various protocols such as TCP/IP, IPX, Ethernet, Token Ring,

NetBEUI and RIP

• Performed quality assurance on LPT after installation process is completed to ensure all required functions have been performed

• Made configuration for batch files, and provided support for Ethernet and Token Ring environment

• Installing and configuring HP ProCurve Switch 2500 Series.(Troubleshooting ping and telnet, CRC errors)

• 24X7 customer support

• Presented PowerPoint presentation for a Windows server 2008(enterprise) migration( 4 people)

University of Alabama of Birmingham December 1, 1999 –June 1,2000

UAB has reached out and partnered with its community and state, spurring phenomenal progress over a half century. UAB’s growth as a world-renowned research university and medical center has driven the social, cultural, and economic revival of Birmingham. The University continues to strengthen this historic partnership, refining its own Strategic Plan and collaborating with the Birmingham Business Alliance on "Blueprint Birmingham," working towards a shared a vision for a healthier and more prosperous city and state that thrive in the global, knowledge economy.

Accomplishments

• Password resets

• Unlock log in accounts

• Desktop application support

• CERNER escalations

• Local and network printer support

• Use MAGIC ticket tracking systems to log and document calls

EDUCATION/CERTIFICATION

Master of Computer Science, Colorado Technical University, Colorado Springs, CO, May 2010,

GPA 3.75/4.0 (Concentration: Information System Security)

Cisco Certified Network Associate (CCNA) 2011

PROFESSIONAL CERTIFICATES

Information Systems Security

Information Systems Security Management

Project Management

Security Certification and Accreditation

MILITARY SERVICE

United States Navy Reserve 12/08 – 1/11

Rank: (E-5) Petty officer (Logistic Specialists)

As a Logistic Specialists, I was responsible for handling the fleet supplies and computers equipment

United States Army Reserve 06/98 – 06/06

Rank: Sergeant (Logistic Specialists)

As a Logistic Specialists, I was responsible for handling the battalion supplies and computers equipment

ACTIVITIES

Kappa Alpha Psi Fraternity, Inc. 10/03 - 05/06

Offices held: Lt. Stratageus, Chapter Historian

AWARDS

Phi Theta Kappa College Achieve Award Scholarship 2002

Mississippi Delta Community College

College Intramural Champs Award

Mississippi Delta Community College

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