Manager Customer Service
Resume:
Melody Brogan
Philadelphia, *****, Pennsylvania, US
E-mail: *********@*****.***
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WORK EXPERIENCE
Receptionist/Secretary
January 2003 - April 2009
KD Financial | Philadelphia, Pennsylvania
Accounting and Auditing Services
I worked as a receptionist at K.D for six years during the busy tax season. It was a very high paced environment, where I had to work quickly and keep a positive attitude with not so happy clients. I had to leave the job because I relocated
My job required me to use a switch board system to route calls. File client information in cabinets as well as the computer. I also scheduled appointments, answered simple questions that did not require an accountant. Distribute/ send out all mail and packages. I also was required to use QuickBooks as well as Microsoft word/excel and appointment planner.
Switchboard Phone system, Microsoft Word, Excel, QuickBooks.
Sales Associate/ Floor Manager
September 2005 - November 2008
Masquerade LLC | Philadelphia, Pennsylvania
Retail
Greeter, Sales floor Associate, Cashier, Floor Manager
As a greeter my job was to greet people politely and direct them to what they were interested in finding in the store. As a sales associate my job was to help people try on as well as accessorize the costumes they were interested in. My job as a cashier involved working on the register with cash as well as the debit and credit system. As an assistant manager my duties were to set a schedule, open and close the store, point of sales operation, keeping track of inventory and associate training.
Fast paced worker, Great people skills, and Excellent Customer service skills.
Receptionist
June 2005- January 2006
Online Low Fare Travel Agency| Philadelphia, Pennsylvania
Travel
My job required me to greet clients as they entered, answer phones and file client data. I also was in charge of taking payments and writing receipts as well as printing itineraries and looking up flight information. I had to leave this job because the company had to lay off some employees.
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EDUCATION
Working Toward Degree, Biology, Veterinarian Technician
September 2005 - I have not graduated
Community College Of Philadelphia | Philadelphia, PA
High School or equivalent,
September 2001 - June 2005
Bodine High School for International Affairs | Philadelphia, PA
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SKILLS
Microsoft Office Excel Expert
Microsoft Office PowerPoint Expert
Quick Books Expert
Microsoft Expert
References
Liz Tapan, Super visor at K.D. Financial- 215-***-****
Matthew McGrath, Manager at Masquerade- 215-***-****
Miguel Soares, Person Reference- 267-***-****
Christopher Stawarz, Personal Reference- 845-***-****
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