Customer Service High School

Ebonie Allen

**** **** ***** ****

Decatur GA

United States 30035

tel: 678-***-**** email: ********.**@*****.***

Profile

To further enhance my customer service, accounting and problem solving abilities. Develop stronger communication skills both written and verbally. Office receptionist with 5+years of experience in other areas of expertise in medical facilities.

Core Qualifications

~ Strong verbal communication ~ Quick learner ~ Computer proficient ~ Extremely organized ~ File/records maintenance ~ Data management ~ Outstanding interpersonal skills

Experience

Front Office Receptionist August 2005 - February 2011

Cardiology Of Atlanta P.C. (Atlanta, GA)

• * Monitored multiple databases to keep track of all company inventory.

* Checked in all patients for daily appointments/ calling patients to confirm appointments for all procedures and surgeries.

* Some verification of insurance

* Consulted physicians with daily hospital and peer to peer calls.

* Auditing of office reports weekly and monthly.

* Scheduling office meetings and luncheons of vendors for all physicians

* Switchboard operator

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Medical Records Analyst January 2004 - June 2005

The Shepherd Center (Atlanta, GA)

• * Revised medical records for accuracy; pulled and filed medical records charts and kept records update

* Delivered all charts on a daily to the clinic for scheduled appointments

* Organized and prioritized dictation process for all physicians

Retail Assistant Manager January 2002 - November 2003

Know Style Clothing Store (Atlanta, GA)

• * To open and close store, keep accurate record of employee time cards

* Provide on site training to new employees

* Applied basic customer services skills to all customers

* Monitored multiple databases to keep track of all company inventory

7780 Operator January 2000 - October 2001

Wachovia Bank Operations Center (Hapeville, GA)

• * To capture and encode all checks for major account holders.

* Process all checks while preparing for balancing, basic data key entry

* Effectively controlled the release of proprietary and confidential information for all clients.

Education

September 2011 - September 2011

High School Diploma August 1998 - May 2001

Lithonia High School

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