Customer Service Medical
Resume:
Doriza Wigley
Bronx, NY *0473
Cell: 347-***-****
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PROFESSIONAL SKILLS:
• Fluent in Spanish • Administrative duties
• Customer Focused • Goal Oriented
• Personable and outgoing • Medical Terminology Knowledge
• Problem Solver & Troubleshooting • Medical Insurance Knowledge
COMPUTER SKILLS:
Proficient in Microsoft Office: Word, Excel, Outlook and Internet Navigation
Typing 45 WPM, Electronic Medical Records, Switchboard Operation
WORK HISTORY:
Veteran Harbor Medical Hospital, Brooklyn, NY Present
Telecommunication Technician
• Answer and Respond to VA police Emergency calls via ACD and radio.
• Monitor oem radio for emergency notification such as inclement
Weather and daily roll call.
• Dispatch physician to code paging emergency for Crisis, Cardiac Arrest Etc.
• Responsible to page on call physician upon request.
• Answer high volume calls for patient and employee within the facilities.
Westchester Medical Group Center, Purchase, NY 2010
Contact Representative (Contract)
• Answered English/Spanish calls in professional manner.
• Responsible for scheduling and rescheduling patient appointments.
• Send medical messages to physician via email.
• Resolved health insurance enrollment issues with various insurances.
• Confirmed eligibility for providers and social workers.
Otis Elevator, Farmington, CT 3/07 - 03/09
Customer Service Representative
• Call center liaison between service professionals and customers.
• Auto paged and dispatched service calls to mechanics.
• Answered high volume calls in English and Spanish
• Made preventive calls to building managers to ensure end-user safety on elevators.
EDUCATION:
Middlesex Community College, Middletown, CT 2009
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