Manager

PETER S. ELLIOTT, CIC

*** ******* ***•Grovetown, GA 30813 •706-***-****•*********@*****.***

http://www.linkedin.com/in/peteelliott

Instructional Design ~ Learning and Effectiveness ~ Claim Management & Performance Consulting

A highly experienced Learning Manager who has demonstrated the ability to lead diverse teams and influence business units to improve their processes and results through the analysis, design, development and delivery of performance based learning products. Strong technical and business experience with an impressive track record of over 25 years of hands-on success in learning and effectiveness, with 15 of those years managing others. Proven ability in strategic planning, relating to business partners, identifying deficiencies and potential opportunities through performance analysis, designing cost-effective learning tools and solutions for enhancing process effectiveness, increasing accuracy of payouts, improving customer experience and measuring results.•

ACCOMPLISHMENTS

• Designed and developed the pricing methodology, officially adopted by Travelers Auto and GL

Liability claim units, in place for the past thirteen years, offering a consistent and measurable approach to evaluate bodily injury claims.

• Core team member – developed on-line bodily injury worksheet that resulted in process efficiencies and data-mining capabilities.

• Oversaw conversion of classroom training programs to alternate delivery (virtual) programs with

savings in excess of $200,000 annually.

• Core team member involved with initial (conceptual) design and planning for construction of

Traveler’s Claim University Training facility in Windsor, CT (completed 2007)

• Over-saw the design and delivery of Medical Solutions 3rd Party negotiations element for GL Auto

initiative that is predicted to result in 30M annual savings for Claim.

PROFESSIONAL EXPERIENCE

Travelers, Hartford/Windsor, CT (virtually out of Hamden, CT and Grovetown, GA) (1984-Feb 2011)

Traveler’s purchase of the Aetna Casualty and Surety Company became operational in January of 1997

Held a variety of claim, training and management positions which included performance consulting and sales training.

Lead teams of up to eight Training Managers and a $4M annual budget with the responsibility for design, development, delivery and evaluation of performance based training products for nine business units. This provided the businesses a quick, consistent and familiar resource for analyzing their performance needs and delivering just-in-time training which improved the training cycle.

Co-directed staff (approx. 65 employees) responsible for the training and education of business units (all-lines) including claim, while also co-directing the Aetna Agents Sales School. Able to outsource elements of the sales training which improved the credibility of the program and increased enrollments, funded by Independent Insurance Agency’s.

Responsible for the initial/ongoing process of closing performance gaps for claim, using Aetna’s educational design approach (Instructional Design Methodology), a six step process from assessing the performance gap, analyzing performance, designing, developing, delivering and finally, evaluating the performance. Able to leverage knowledge from James and Dana Robinson’s program on Performance Consulting to move beyond training in analyzing performance gaps.

Able to leverage business knowledge and experience from 10 years of direct claim handling in all of my training and management roles which supported development of staff and relationships with all lines of business

Positions Held:

Catastrophic Claim Consultant

Reed, Jones, McRorie & Williams, Charlotte, NC (2011)

Director, Claim University (2004-2011)

Travelers, Hartford, CT (Virtually based in Grovetown, GA)

Training Consultant (1997- 2004)

Travelers, Hartford, CT (virtually based in Hamden, CT)

Acting Director-Training and Education

Co – Directed Aetna’s Agent’s Sales School (1995-1997)

Aetna Life and Casualty, Hartford, CT

Performance Consultant (1993-1995)

Aetna Life and Casualty, Hartford, CT

Training Administrator-Instructor (1987-1993)

Aetna Life and Casualty, Hartford, CT

Supervisor (Unit Manager) (1984-1987)

Aetna Life and Casualty, Hartford, CT

Additional Experiences

Risk Manager and Insurance Director

Kero-Sun, Inc, Kent, CT

Independent Agent/Broker

R. C. Knox and Co., Hartford, CT

Claim Supervisor (Unit Manager)

Aetna Life and Casualty, Bridgeport, CT

Claim Representative/Sr. Claim Representative

Aetna Life and Casualty, Hartford, CT

Agent Trainee/Clerk

Federal Bureau of Investigation, Washington, D.C.

Education

Bachelor of Arts- University of Maine

Sociology Major, Orono, Maine

CIC Certification (Certified Insurance Counselor)

National Alliance Inc., Austin, TX (since 1999)

Between 1987 and 1997 I completed nine targeted developmental programs focusing on Instructional Design, Performance Consulting and Facilitation. The last two programs were the most impactful on application into my work because they gave me a more precise design methodology (addie model) and taught me to position training for performance change and begin measuring results from Training. They were: Performance Consulting Workshop by Partners in Change, Inc., (facilitated by James and Dana Gaines Robinson), Hartford, CT 1995 and Instructional Design by Practical Management Inc., San Francisco, CA 1997.

Contact this candidate