Looking for a Challenging Position within the Hopitality Industry

Isis N. Peña-Rondón ************@*****.***

OBJECTIVE:

Seeking a challenging position within the Hospitality Industry where my education, experience, skills and training will be utilized.

SKILLS:

Bi-Lingual with fluency in English and Spanish.

EXPERIENCE:

02/06 - 05/06 Tierra Colombiana Restaurant Philadelphia, PA

Cashier/Hostess

Provided customer service, took reservations and handled special request to insure customer satisfaction. Handled cash transactions and maintained appearance of public areas.

03/05 – 10/05 IMPACTO Latin News Paper Philadelphia, PA Editorial Assistant

Reviewed manuscripts and provided reports to the senior editor. Ensured contracts processed accurately and handled all clerical duties. Wrote own material, written articles and reports using computers for word processing desktop publishing and email. 06/03 – 08/03 Northeast Community Mental Health Center

Philadelphia, PA.

Instructor

Instructed dance, communication skills, painting and game therapy for children and adolescents during the summer camp session.

EDUCATION:

07/07 – 11/07 Philadelphia OIC Opportunities Inn: The Hospitality Training Institute

Managing Front Office Operations

Received instruction in PBX, reservations, guest registration and proper telephone techniques with an emphasis on guest satisfaction.

Overview of sales, accounting, food and beverage operations as they relate to the Front Office.

Training in problem solving, time management, interpersonal skills and job specific academic classes as they pertain to Hospitality Industry.

Life Skills

Maintaining good attendance, punctuality and dependability. Service attitude, positive guest relations and teamwork. Grooming and work ethics.

06/04 Olney High School Philadelphia, PA Received Diploma

REFERENCES: AVAILABLE UPON REQUEST

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