Customer Service Manager

Rosalyn Richards

**** ******* ******** **** ******, TX 78730

512-***-**** cellular • ***********@*****.***

Over 20+ successful years of combined experience in Sales, Marketing, Client Relationship

Development, Account Management, and Communications

EXPERIENCE

Account Manager Ricoh USA / Harte-Hanks Austin, TX

10/09 to 11/11

Recognized for consistently exceeding sales goal for complex high tech printing equipment/software

Targeted and managed a book of business with a specified geographical region

Reported revenue forecasts and closed sales for the assigned account territory base

Expanded relations and product-mix with current customer territory managers and resellers to aggressively grow sales volume

Account Manager Corporate Communications Austin, TX

02/01-10/05

Sold business-to-business marketing services to technology

Increased customer base by over 20%

Account Manager Honeywell, Inc. Dallas, TX

01/79 to 01/97

Revitalized major accounts by negotiating new contracts

Convinced accounts of the superior products resulting in increased profits

Won national award for contract retention

Solved major client problems by implementing new company-wide processes

Selected the best managers to solve client issues

Recognized for my ‘outside the box’ problem solving

Built client relationships with our account base throughout the Dallas/Ft. Worth area

Worked with building managers, engineers, and property owners/managers for Fortune 100 clients providing information and knowledge about their complex climate-controlled high tech technology and software

Bench marked quality customer service, streamlined each account through exceptional client relationship management, and by creating, developing and implementing customer acquisitions,

Supervisor - National Call Center Operations, Honeywell, Inc. San Francisco, CA, Atlanta, GA

12/79 to 1/97

Branch Representative - from ground up, opened a Central National Call Center, combining nationwide locations serving over 5000 clients into one Center

Interviewed, hired and trained 15-24 Customer Service Representatives; delegated responsibilities

Worked with all types of customers and situations in environment where obstacles were the norm, interfacing between Honeywell branches on the West Coast

Prepared reports by collecting, analyzing and summarizing information and trends; ensured quality research, investigation and resolution

EDUCATION

San Francisco State University San Francisco, CA

Bachelor of Science - Business Management

REFERENCES

Available upon request

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