MY MISS ASSIST

Missy Tincher

MY MISS ASSIST

www.mymissassist.com

Trenton, OH 45067

513-***-****

************@****.***

OBJECTIVE

To obtain a remote Administration, Customer Service, and/or Research position that will be of optimum use for my personal and professional growth as well as allow me to utilize my several years of experience in data collection & entry, virtual office support, communication skills, & computer applications experience.

SKILLS

 Office Management

 Customer Service

 Data Entry

 Transcription

 Property & Casualty, Workers Compensation Claims Representative

 Insurance Adjuster License

 Home Office Includes: Windows XP and Vista, Microsoft Office, WordPerfect, Fax, Printer, Scanner, Shredder for confidential documents, High-Speed Internet, Landline Telephone, Micro Cassette Transcription Machine, Transcription Pedals, Express Scribe.

WORK HISTORY

Virtual Assistant, President/Owner

MY MISS ASSIST

2008-Present

 Provides administrative duties from home office. MY MISS ASSIST is Your Worry-Free Office!

 Provides Customer Service

• Ver-A-Fast

• ASI

• LiveOps

 Recruiting

• ASI

 Data Entry at 14,000+ kph and Data Management

 Typing Speed of 81 wpm

 Transcription

• ACS (Administrative Claim Services, Inc.)

 Insurance claims (including recorded statements, scene inspections, etc.)

 Bookkeeping

Claim Representative

Ohio Casualty Group

1999 – 2008

 Provides claim service to include investigating, evaluating, and settling complex claims, secures required supporting documentation and provides required reports

 Investigates claims, including: obtaining statements, police reports, medical documentation, scene investigation, court documents and cause of loss

 Evaluates claim as to coverage, liability, and damage

 Negotiates claim settlements and issues claim payments within authority

 Handles complex liability and coverage issues as assigned

 Identifies fraudulent claims and refers to SIU for further investigation

 Supports Claim Catastrophe Program as needed

 Handles litigated cases as needed

Assistant Manager

First National Bank of Southwestern Ohio

1981 – 1999

 Investigated and evaluated customer disputes

 Investigated fraudulent activity

 Reconciled ATM account (debits, credits, etc.)

 Balanced and maintained 30 automated teller machines

 Produced monthly statistical reports for management

EDUCATION

Indiana State University

Currently enrolled – Pursuing Bachelor Degree in Business, Insurance/Risk Management

Kaplan College

Associate Degree – Science/Business in Applied Management, 3.76 GPA

Insurance Institute of America

Associate in Claims (AIC) Associate in Insurance (AIS)

Ohio Casualty University

Certificates in numerous programs (including medical and legal)

KY Department of Insurance: Independent Adjuster License

Honored in the 2004-2005 National Dean’s List

Graduated with Honors

Dean’s List recipient

Featured in school newsletter

Member of Alpha Beta Kappa National Honor Society

Member of Phi Kappa Phi National Honor Society

*References available upon request.

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