Customer Service Representative

HELEN M. ROSE

**** **** * **** ***** Nashville, TN 37217 615-***-**** *************@*****.***

CAREER OBJECTIVE

To obtain a position with a community-minded organization with the opportunity for development and advancement into management based on my performance, my diverse work experience and genuine belief in people

PROFESSIONAL EXPERIENCE

DELL COMPUTER, INC. Nashville, TN & Austin, TX

Shipping Specialist June 2006 to September 2009

Supervised and led a team of shipping analysts to meet critical shipping deadlines and regulations

Responsible for Tracking Lost Merchandise throughout North America and Globally

Knowledge of shipping procedures and protocols which aided in loss prevention and theft

Provided superior customer service to local, regional and national shipping and distribution partners

International Shipping Agent (Military APO & FPO) February 2003 to June 2006

Responsible for overseeing the shipping Dell Products and Peripherals to Military APO & FPO bases

Built strong relationships with International Shipping offices and verified rates and delivery schedules

Conducted internal and external telephone inquiries and follow-ups with key government clients

Performed training sessions with new hires on shipping policies, procedures and efficiency standards

Customer Service Representative June 1999 to February 2003

Handled specific inquiries originating from individuals and businesses regarding shipping discrepancies

Utilized Dell’s internal shipping database software to research and identify pertinent client accounts

Assisted the management team to research and prepare reports on pending departmental legal issues

Provided training and team leadership for new hires on Dell’s Quality and communications program

ALLADIN INDUSTRIES, INC. Nashville, TN

Manufacturing Supervisor (Bottling & Plastics Division) November 1990 to December 1998

Led a team of 100 plastics assembly workers in the manufacture and packaging of bottling products

Responsible for coordinating and scheduling line workers and working with management to meet deadlines

Provided accurate and detailed productivity reports which assisted with weekly revenue goals and margins

Implemented corporate safety protocols which included Occupational Safety & Health (OSHA) guidelines

LOCKHEED MARTIN AIRCRAFT, INC. Greenville, SC

Aircraft Assembly Specialist (One year Contract) May 1989 to May 1990

Wire harness and cable build capability in a detailed aircraft manufacturing facility

Required to read, analyze and interpret blueprints, sketches and execute sealing commands

Familiarity with crimping specifications and use of both automated and hand crimping tools

Performed a variety of production assembly operations on electronic and mechanical assemblies

AVCO AEROSTRUCTURES/TEXTRON, INC. Nashville, TN

Wing Manufacturing Technician January 1983 to December 1988

Worked closely with Aeronautical Engineers in the manufacture of C-35, Boeing and 747 Airplane Wings

Responsible for enforcing the safety specifications and compliance of airplane wing design and structures

Applied specific knowledge of chemical bonding reagents to successfully mold wings to aircraft body

Developed teamwork initiatives within the structures group such as morale building luncheons and events

AWARDS & ACCOLADES

Dell Bronze Star Award (7) –Recognizes achievements and the direct impact on customer experience, core values of respect, quality, direct relationships and performance

Dell Silver Star Award (5) –Recognizes achievements and the direct impact on customer experience, core values of respect, quality, direct relationships and performance

Dell Certificate of Achievement (1) – Yellow Belt – Dell Business Process Improvement

Dell Community Involvement Award (1) - Outstanding performance for March of Dimes

The Sunshine Award (1) – Volunteering to help Mayor with Nashville’s Children

COMMUNITY ORGANIZATIONS & INVOLVEMENT

First Harvest Food Bank of Tennessee - Received Ambassador Award 2006 out of 36,000 employees

Special Olympics of Middle Tennessee – Volunteer at

Susan G. Komen Cure for Cancer Program of Greater Tennessee –Participant and Volunteer

March of Dimes Regional and National Fundraisers – Dell Community Service Award

Juvenile Diabetes Research Foundation (JDRF) of Middle Tennessee – Sponsor and Contributor

Rape Crisis Center, Nashville, TN – Volunteer for Fundraising

EDUCATION

AUSTIN PEAY STATE UNIVERSITY; Clarksville, TN (B.B.A. Candidate) August 1960 to August 1961 WIESBADEN HIGH SCHOOL; Wiesbaden, Germany (G.E.D) May 1958

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