Sales Customer Service

ORIANA MANGARRE-RODRIGUEZ

Address: **** ** ***** ** *** W E-mail: ******@*****.***

Miami, Florida 33196 Phone : 786-***-****

OBJECTIVE

To utilize my skills and abilities in retail sales management to garner success and achievement for myself, my coworkers and my employers.

EDUCATION

Miami Dade College 01/2009 - Present Miami, FL

Computer Information Systems

Networking and Telecommunications

Felix Varela Senior High School June 2007 Miami, FL

High school diploma

Cisco Scholar

National Honor Roll

WORK EXPERIENCE

AT&T Wireless 04/2008 – Present Miami, FL

Retail Sales Consultant

Conducted retail sales operations within AT&T Wireless corporate branded store in Miami, Florida. Retail sales duties include: meeting or exceeding corporate-designated sales goals of wireless equipment and services, cellular accessories, additional account features, residential wire line services, satellite cable and internet packages, and overall sales opportunities.

Perform new-hire sales training and support activities including sales consultant mentoring, ongoing training, and floor supervision. Represent sales force in weekly meetings with upper management for the purposes of sales goal calibration, store-wide issues, scheduling concerns, and implementation of new or modified corporate sales initiatives.

Responsible for client maintenance and customer retention efforts of sales force including but not limited to outbound calling to verify customer satisfaction and ongoing rate plan utilization, inbound customer retention contacts and negotiations, and personal servicing of elite clientele accounts.

McDonalds 10/2007 – 04/2008 Independence, MO

Manager

Managed a multi-million dollar restaurant. I was responsible for every decision made during my shift. I managed 15 employees to perform top quality customer service.

Performed management trainings which consisted of managing a team, inventory, customer service and cash handling. The daily focus was customer satisfaction and profiting shifts.

Many skills gained such as delegating and decision making. Customer satisfaction was key factor to our store. A good job environment and happy employees was something we also strived for daily.

Vector Corporation 05/2007 – 12/2008 Miami, FL

Sales Representative

Cutco is a high quality culinary line that was developed for high tech kitchen cutlery. Duties were to speak/sell to as many people about this product line. This was an outdoor sales position. Started with friends and family and expanded into referrals and advertisement.

Perform trainings and meetings to achieve the highest sales. Trainings consisted of one on one with managers and several role plays. Worked with the marketing team to learn how to advertise and gain the most interest in consumers.

Meet with clients and show the need of my product. I would demonstrate and relate the product to their personal lives.

SKILLS

Bilingual – English/ Spanish

Four years of French

PC Support

Knowledge in LAN/WAN Network Configurations

Cisco Network Systems

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