Teresa Chestnut Lucas

****-* ***** **** **, Wilson, NC 27896, Residence.252-***-**** Mobile.252-***-****

Email: m1qzyb@r.postjobfree.com

Experienced human relations professional with strong leadership skills and uncompromising focus on customer needs fulfillment with qualifications in the areas of supervising, management, collections, operations, recruiting, safety, civil and criminal court filing. Work well under pressure in multi-task management environments. Able to work well in self-managed and team – based environment.

PROFESSIONAL EXPERIENCE

07/2010 – Current

Customer Account Executive, West Corporation, Rocky Mount, NC

• Responsible for receiving and processing incoming calls from Comcast customers concerning issues relating to their cable services.

• Troubleshoot cable problems via, phone and internet services

• Mass volume of phone calls in call center environment

• Ability to keep confidential information secret

• Place orders via phone for basic cable via set-top boxes and digital transport adapters

08/2008 – 04/2010

Assistant Manager, Ambassador, Wilson, NC

• Responsible for managing the hiring process and documenting all I-9 and W-4 confidential records including all policies, procedures, guidelines and laws.

• Responsible for serving as a resources person on all issues related to processing /reviewing payroll, time reporting, leave issues, EEO, workers compensation, insurance benefits, disciplinary actions, client’s invoices, and generating month end reports.

• Responsible for recruiting interviewing, screening, evaluating, performing safety and new hire orientations setting appointments, filing, administrative duties, and correspondence of letters, background, social security and MVR search,

• Attended job career fairs, Business after Hours Meetings, HR meetings and other events relating to employment.

• Responsible for communications with managers, supervisors, employees, other agencies and the general public.

• Negotiated prices and prepare proposals for clients.

• Responsible for setting up new clients in the AS400 data base.

• Responsible for seeing heavy volumes of candidate’s daily and interviewing, selecting, placing, managing and ensuring workforce safety through both field and office based activities.

• Write job description of current openings and post jobs to local newspaper, ESC office, and online sites such as Monster, Career builder and Indeed.com, etc.

• Responsible for inside/outside sales - marketing to potential clients defining how they can benefit from using our services.

• Responsible for following-up with potential or current clients to reduce loss and maintain weekly and monthly goals.

Teresa Chestnut Lucas

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08/2007 - 01/2008

Recruiter, Greenleaf Staffing, Raleigh, NC

• Responsible for safety and new hire orientations.

• Proactively worked multiple job requisitions per week by searching network.

• Prepared job description of current openings, post jobs to local newspaper, ESC office, online job board such as Monster, Career builder, and Indeed.com, etc.

• Acted as point of contact through the hiring process, provides timely and accurate feedback to internal and external applicants.

• Placed employees with background in construction, manufacturing, clerical and medical.

• Responsible for seeing 25-30 candidates a day, interviewing, selecting, placing, managing and ensuring the safety of workforce through both field and office based activities.

• Responsible for managing the hiring process and documenting all I-9 and W-4 confidential records including all policies, procedures, guidelines and laws.

• Processed and reviewed payroll, client’s invoices, and prepare month end reports.

• Searched the applicant tracking system through PeopleSoft software

• Served as backup person for the assistant and branch manager performing key duties and responsibilities.

• Recruited new candidates for clients including direct sourcing and networking

• Negotiated prices and prepare proposals for clients interested in our services.

• Screened and referred candidates for additional interviews with potential client in various organizations.

• Occasionally performed inside/outside sales marketing to potential clients.

04/2004- 07/2007

Store Manager, ColorTyme, Rocky Mount, NC

• Managed overall store operations and personnel in order to maximize sales and profitability.

• Promote a safe work environment with quality customer service.

• Responsible for the hiring process for all hourly candidates which includes sourcing, recruiting, interviewing, selection of new hire on-boarding, orientations, paperwork and training all employees.

• Responsible for inventory control and ordering merchandise and supplies from vendors.

• Secured funds at the register and in safe to validated regular cash drops.

• Responsible for marketing, merchandising and displaying of the Plan-O-Gram setup

• Ensuring daily reporting is accurate and on-time (Portal) which register with corporate reporting system.

• Resolved customer complaint and provides exceptional customer service

• Responsible for overall profitability of the location which included components such as sales, gross margin, shrinkage, payroll, expenses, daily bank deposits of receipts at assigned bank and pick up deposit slips.

• Responsible for filing civil and small claims judgments against customers skipping with merchandise, using fraudulent information, credit and collection

• Counseled customer to fix past due accounts over 7+ and 15 days delinquent to resolved history of late payments.

Teresa Chestnut Lucas

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11/1998 -03/ 2004

Inside Sales Representative, Nomaco Inc., Zebulon, NC

• Processed incoming corporate orders from designated customers.

• Fostered and maintained excellent customer service to existing and potential customer base along with setting up new customer base accounts and credit limits once approved.

• Communicated production and shipping schedule to customer base.

• Monitored production and quality of Thermoplastic Polyethylene Foam being manufactured.

• Fostered and maintained internal customer service to LLC departmental associates.

• Processed all required shipping documentation and detail for all outgoing shipments (domestic/international).

• Provided back-up for Inside Sales staff when required.

Customer service assistance (familiarity with other accounts)

Invoicing, credit/ collections, and artwork

• Acted as a contact for incoming order/shipping complaints and forwarding complaints to appropriate departments.

• Assisted departments with Administrative requests when needed and participated on internal teams.

• Attend weekly sales meeting and all training pertinent to new product role out in market.

• Worked as a liaison with National/ Regional Sales Managers, Production Planner, Sales, Operations Management to gather all documentation and quotes from customers to achieve the highest levels of customer service with minimum inventory investment and maximum production efficiency.

11/1996-11/1998

Department Coordinator/ Reclaim Account Representative, Nomaco, Inc. Zebulon NC

• Supervised and managed three shifts totaling 25 employees in the Reclaim/Regrind Department.

• Evaluated employees work performance including hiring and firing employees.

• Responsible of approving department payroll thru ADP and Bulldog application.

• Performed forklift training and testing of employees authorized to operate machinery.

• Responsible for reporting productivity and inventory turns report to VP of Operations and Plant Manager.

• Monitored employees grinding Thermoplastic Polyethylene Foam to prevent hazardous situation.

• Educate employees on importance of safety procedure to follow while grinding.

• Maintained correspondence with vendors and internal departments regarding LDPE material, scheduling and arranging pickups/ delivering for LDPE raw material.

• Maintained responsibility for product validation and acquisition, vendor relations and negotiations of product.

• Served as the President of the Safety Board and Bloodbourne Pathogens Committee.

• Performed safety audits and attend weekly Complaint’s meeting to discuss root cause and corrective actions plan of product that was out of spec or damaged during shipping.

Teresa Chestnut Lucas

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11/1994 – 11/1996

Receptionist/Pager Coordinator, Nomaco Inc., Zebulon. NC

• Responsible for answered incoming and outgoing calls and setting appointments.

• Performed administrative assistant to sales, marketing and other inter office personnel.

• Updated database and printed badges for employees through Bulldog application.

• Responsible for distributing incoming and outgoing mail for facility.

• Managed and coordinated pagers and uniform accounts for Zebulon, Youngsville, OCM and

• Tarboro locations meeting with PageNet and Bardush Uniform Reps monthly.

• Responsible for distribution of Uniforms and Pagers for all four facilities.

• Managed pickups and calls for Waste Industries accounts for all locations.

03/1996 – 08/1998

Part - time Personal Financial Analyst, Primerica Financial Services, Raleigh, NC

• Sold health and life insurance to clients.

• Show customers the need for a personal need analysis.

• Help clients invest in mutual funds and stocks.

EDUCATION

2011 - Pursing BA in Business Communications with minor in Human Resources at Ashford University, Clinton, Iowa

2009 - 2011 Jones International University, Centennial, CO. pursue a Bachelor of Arts in Business Communication with minor in Human Resources transferred to Ashford University.

2010 - NC OSHA Safety training and classes online

2005 - BS in Business Administration, Almeda University, Boise, ID

2003 - Small Business and Group License certification, Prepaid Legal Service, Greensboro, NC

2002 - JY Monk Real Estate School - completed 4-week Real Estate, Course Greenville, NC

1996 - 1996 PFS Institute Raleigh, NC - completed 40 credit hours required by the state for Life & Health insurance

1991 - 1992 Wilson Technical Community College, Wilson NC studied Criminal Justice

1985 - 1986 ACT Travel School Pompano Beach FL - successfully completed 12 mo. Course.

1980 - 1984 James Baxter Hunt High School received Business Diploma

Skills:

Proficient in network environment and Microsoft applications such as Windows 2000, Windows 2010, Excel, Word Perfect, Microsoft Outlook, Power Point, Sales Logix, SQL, Adage 4.0 and 3.5, EDI, ADP, PeopleSoft, Timera, Bulldog, Customer Relation Management (CRM) and Agilysis 4.0, Loan Master, AS400, DOT and Equifax applications.

References furnished upon request

Contact this candidate