Office Management, Administrative, Nonprofit, Social Services

CHARLENE L. STEPHENS

Email: *******************@*******.***

Contact Phone: 404-***-****

RELEVANT EXPERIENCE:

I have demonstrated leadership skills in guiding and motivating co-workers and subordinates.

I am able to easily and quickly assess a challenge and prioritize tasks, then break those tasks down into digestible deliverables for myself and for a team that I am participating in or leading.

I am able to resolve various personal and logistical problems that arise.

I have excellent interpersonal skills as evidenced through interaction with a diverse customer base including educators, youth-service workers, executive directors, boards of directors, government representatives, volunteers, etc.

I have experience in event coordinating and planning

I have experience delivering presentations to small groups and larger audiences ranging in size from 100 to 1000

I have taught parenting classes on behalf of the Department of Family and Children Services, the Northeast Georgia Council on Domestic Violence, as well as with an in-patient women’s rehabilitation program called Heart Ministries, Inc.

I have over 10 years of Administrative and Executive Assistant level experience accompanied by competency in using the Microsoft Office suite: Word, Excel, Access, PowerPoint, and Outlook.

PROFESSIONAL EXPERIENCE:

THE GENESIS SHELTER ATLANTA, GA

Resident Manager (Jan 2012-Current)

Communicate shelter rules to clients and enforce rules as necessary.

Respond to questions and concerns from residents and refer complaints to the appropriate staff.

Create end-of-shift reports

Check to ensure clients have completed their chores

Monitor the security and safety of the shelter

THE CHARGE, INC – ADVOCATING FOR MALE VICTIMS OF DOMESTIC VIOLENCE ATLANTA, GA

President (Jan 2011-January 2012)

Vision casting and strategic planning for the organization

Oversee Board of Directors meetings

Recruitment of interns and volunteers for administrative work, research, grant writing and fund raising

opportunities

Program Development

Fundraising duties including 5k Run/Walk to raise funds and awareness

Build new relationships with community organizations to strengthen the network of services available to

clients

MOUNTAIN WEST STONE MOUNTAIN, GA

Community Organizer & Volunteer Coordinator (May 2011 – August 2011)

Program management: Marketing, Staff Training, Systems development

Strategic Planning: Helped to reorganize the community outreach department’s structure

Coordinated monthly outreach events in the community

Conducted volunteer training sessions

Developed new initiatives as needs arose: started a recycling program, recruited leaders, developed

proposal

Recruited and supervised new volunteers

Built new partnerships with likeminded organizations

EVERYONE’S INVITED ATLANTA, GA

Event Planner (January 2009-June 2011)

Handled the preparation of the event/event budget

Selected event venue/sites

Made reservations for event locations

Developed the event theme

Selected the décor to be used at the event

Arranged the event décor, tents, tables and chairs

Managed and supervised contractors, caterers and other staff

Worked as a liaison with the client to ensure that the event is successful

COMMUNITIES IN SCHOOLS OF GEORGIA (CISGA) ATLANTA, GA

Executive Assistant (August 2006-January 2009)

Spearheaded major overhaul of our timesheet and accrual system that produced a much more

streamlined and efficient process for maintaining data.

Organized and planned the 2007 and 2008 Staff Recognition Awards Ceremony.

Navigated budgets, communicated with caterers and awards companies

Handled flow of correspondence in the office

Greeted visitors and answered the switchboard.

Maintained the office supplies

Provided customer service to various field staff members and partners

Communicated with various vendors for maintenance of the office equipment as well as office and break

room supplies

Provided assistance to over 20 central office staff members.

Designed spreadsheets in Excel and updated databases using Access.

Used the internet for research and producing various documents

Assisted the Human Resources Manager in the areas of Employee Relations and Organizational

Development

COMMUNITIES IN SCHOOLS OF HART COUNTY (HART PARTNERS, INC.) HARTWELL, GA

Program Coordinator (September 2004- August 2006)

Facilitated two parenting classes. One of the classes was held at a women’s residential substance

abuse rehabilitation center and one class with the Department of Family and Children Services to

parents who were court ordered to take the class.

Produced reports and submitted them to the Department of Family and Children Services.

Communicated with the school’s administration and staff to setup the logistics for the Reading Is

Fundamental events.

Participated in ordering books for the school and setting up the venue.

Contacted and scheduled volunteers to help out on the day of the event. I also directed the flow of the

day and established the theme for the event.

THE NORTHEAST GEORGIA COUNCIL ON DOMESTIC VIOLENCE HARTWELL, GA

Emergency Intake Manager (March 2003-August 2006)

Supervised, at any given time, a maximum of eight residents in the shelter.

Provided direct services to the clients by acting as a liaison between them and various partners in the

community such as the police department, the mental health facility and various others.

Taught the Nurturing Parenting curriculum here as a volunteer.

Created reports of the activities and events that took place on my shift

Assisted the Women’s Advocate in ensuring that all residents met the requirements of their case plans

HUMAN CAPITAL DEVELOPERS ATHENS, GA

Executive Assistant to the President (September 2002-March 2003)

Set up travel arrangements for the President

Produced PowerPoint Presentations

Handled office correspondence

Typed notes from meetings

Attended events on behalf of the president

Wrote articles for the monthly e-letter distributed to contacts and clients

EDUCATION:

EMMANUEL COLLEGE

B.S in Religious Studies, Minor in Psychology

LIGHT UNIVERSITY – CERTIFICATE PROGRAM

American Association of Christian Counselors Certificate in Counseling

WALDEN UNIVERSITY

(Currently Enrolled) M.S in Clinical Psychology with a specialization in Counseling Psychology

VOLUNTEER AND OTHER EXPERIENCE:

I volunteer with the Atlanta Center for Self Sufficiency. I teach a “quality of life” class to homeless persons

in their transitional program. I will also be the keynote speaker for their July graduation.

I served on the board of the Athens Chamber of Commerce Women In Business Council as a part of the communications team. I was a writer for the quarterly newsletter that I had the pleasure of naming “The Catalyst”. My article focused on Women’s Issues.

I was the president of a collegiate multi-cultural organization called United In Harmony (UIH). During my term as president I grew the organization from 5 to 45 members and established 5 branches in which students could participate. I was responsible for officiating meetings with the board and soliciting funds for our organization. I was also responsible for planning and organizing our annual concert that usually hosted four to five other non-collegiate choral groups.

I worked as a Resident Assistant at Emmanuel College. I supervised and counseled 21 girls on my hall.

I volunteered with the Red Cross to create databases for victims of Hurricane Katrina who were displaced and then living in Athens, GA

I volunteered with the Athens Homeless Coalition by helping serve the homeless

AWARDS:

Awarded the 2011 President’s Excellence in Leadership Award by the Emmanuel College Leadership Initiative

Won 1st place in the 2011 Annual Psychology Research Symposium for my research on domestic violence against men. I also received honorable mention in the overall competition.

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