BIO

Profile

An accomplished and integrity-driven professional offering over 25 years of business success in the areas of Quality Assurance, Information Technology, Telecommunications and Project Management.

A personable and highly skilled technology specialist accomplished in strategic planning, developing processes, and work instructions as well as critiquing hardware and software across various platforms from manufacturing, to military with top-secret clearance who is seeking an opportunity to add value to an organization that appreciates expertise and dedication.

Qualifications

Program and Project Management Telecommunication Technology

Test Design Methodology Critical Management Studies Network Theory

Metrics Development Network Analysis Business Process Management Focuses

Technical Certifications

• TL-9000

• ISO-9001-2000

• ISO Internal Auditor

• ImE 6.0

• CMMI

Architectures, Processors, Operating Systems and Versions

• Linux 2.6.18,x86_64 (64-bit Redhat Linux-Uxeric)

• Linux 2.6.9, x86 (32-bit Redhat Linux-Bell)

• SunOS 5.9 (or Solaris 9)

• SPARC (Spot)

• SunOS 5.10 (or Solaris 10)

• SPARC (Shiner2)

• HP-UX B.11.11

• MS Windows 7; XP; NT; Office: PowerPoint, Access, Project and Outlook

• PA-RISC 9000/800 (Clam)

• HP-UX B.11.23, Itanium (or ia64) (Itanium)

• HP-UX B.11.31, Itanium (or ia64) (Stinger)

• SQL

• UNIX

• QTP

• Java 1.6 SE (or Java 6 SE)

• Java 1.5 SE (or Java 5 SE)

• PMP

• Agile/Scrum

Testing Expertise

Manual GUI, Automation & Back End for applications and stages including:

• Functional

• System

• Regression

• Acceptance

• Performance

• End-to-End

• Recovery

Experience

Gugi’s Global Foods Inc. Atlanta, Ga.

Quality Assurance Manager 1993- 1998 and 2010-Present

Manage, establish and maintain compliance standards for quality work progress, materials, and requirements related to shipping and receiving. Provide direct, accurate and timely reporting and feedback to management along with quick and effective problem resolutions and propose improvements or enhancements for new and existing products. Determine testing needed to identify critical points in the manufacturing process and make adjustments according to customer driven requests to change product characteristics. Responsible for food safety inspection reports, follow up inspections and internal contamination investigations. Ensure the company effectively meets or exceeds all quality related customer expectations.

• 25% productivity improvement due to identification and resolution of a major manufacturing bottle neck

• Identified and resolved defect before customer deadline was missed

• Led root cause analysis to identify and correct critical labeling problem

• Wrote all SOP’s currently being used across the platform

• Recognized for 100% compliance with federal and food processing regulations

• Developer of product demonstration program which was forerunner of “Apron” used by Publix

Intec Telecom Corporation Atlanta, Ga.

Quality Assurance Specialist 2001 –2010

Developed, directed and implemented the Quality Assurance (QA) programs. Established operation processes, procedures, and P/SDLC methodologies. Ensured the company adheres to all processes and procedures. Coordinated all tasks in multiple functional areas. Ensured all reported defects were included in software’s defect tracking system and funneled appropriately into a planned release of the product. Reviewed status reports and disseminated appropriate information to software groups and assured client’s needs were met. Tracked and managed the follow-up of QA programs.

• Achieved 100% compliance to Quality Assurance Organization and operation procedure

• Successfully and Pro-Actively collaborated with high level management on issues, escalations and provided viable solutions

• 75% improvement of productivity based upon QA processes and procedures based upon incident results and Six Sigma philosophies

• Transformed efficiency and productivity due to creation of Quality Management System and database for documentation and successfully applied change management methodology

• Implemented internal QA audits revealing and tracking compliance and non-compliance

• Established performance improvement plan including corrective action plan leading to continuous improvement

• Developed Project Charter and Scope allocate resources, tracking progress and more

Internal Auditor 2000 – 2009

Facilitated and collaborated to create a new Quality Management System (QMS) that met or exceeded CMMI Level II. Utilized ISO-9001-2000 and TL-9000. Trained staff to apply quality assurance principles in the development and production of software products.

• 35% Reduction of defects

• Certified as ISO Internal Auditor for Corporate

• Created, revised, updated, documents QA policies, processes and procedures to compliance with CMMI Level 2

• Created new configuration of management system for controlling changes to company products

• Pioneered and managed test groups to test products prior to delivery

• $6M contract awarded to the company as a result of contributions toward obtaining certification of ISO-9001-2000 and TL-9000 in less than nine months

• Managed, programmed and audited all phases leading to re-certification of Det Norske Veritas Management systems awarded to the company

Software Engineer Tester 1998 – 2004

Performed complex functional application, regression, and performance tests, to ensure that developed products met design specifications. Managed status of defective reports for software updates and release. Implemented plans on all platforms for Service Updates and Releases.

• Established the initial test programs for regression, system and acceptance testing for the organization

• Developed documents for testing processes and procedures of software products currently in use

• 93% success rate from executing software test matrixes, plans, scenarios and test cases

Education

Durham College Houston, TX

Bachelor of Science in Computer Science Graduated

San Jacinto College Pasadena, TX

100 of 140 credit hours towards Bachelor of Science in Electrical Engineering

Cynthia Jackson

3193 Pinto Dr.

Powder Springs, Ga. 30127

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