CHARLES SELVEN THIAGARAJ
**** ********* **** # *** ******** Park Rockville MD 20852
Email: ***********@*****.*** Contact # 240-***-**** ____________________________________________________________________________
Striving in excellence, professionalism and detail oriented, with a career reflecting strong leadership qualifications, coupled with extensive Risk Management, Security and Fraud Investigation knowledge. Team based management style and excellent interpersonal and communication skills.
To continue management career with increasing responsibilities with a reputable company enhancing acquired skills to bring value to processes and people within an organization
Key contributing founder member of Reliance Retail Limited strategy launch team in the areas of Loss Prevention, Risk Analysis, Investigations of internal and external fraud.
Retired as a Lieutenant Colonel after Commanded a Military Intelligence Unit. Responsible for conduct of successful fraud investigation.
Awarded Army Chief Commendation Card for bravery and services of exceptional order in combat and operations
Ampcus. – Fraud Investigator and Security.
Oversee the analysis of fraud loss data and recommend policy or procedural changes based on analysis of trends and other findings
Work in closely with Corporate Security to support the investigations of suspected fraudulent perpetrators
Conducts investigations including identification, interviews, recommendations, and case reports.
Builds strong and productive partnerships with Field Management and Home Office teams.
Create and track investigations, losses, and improvements, with policy, key measures and recommendations via a score card for regular reporting to senior leadership.
Coordinate the collection of internal loss data, investigative post mortem analysis, external industry information, internal Key Risk Indicator metrics, etc. to create heat maps on risks from fraud and crime.
Provide regular fraud risk assessments, analysis and recommendations.
General knowledge of know your customer / partner, and regulatory acts such as US Patriot Act, Sarbanes-Oxley, Fair Credit Reporting Act.
RELIANCE RETAIL LIMITED –General Manager from Apr 2006 to Jun2008
Responsible for Loss and Prevention for 150 stores and 4 distribution centers
Review retail exception reports and conduct investigations to resolve all issues.
Conduct internal investigations that involve violations of corporate policy and associate theft.
Worked with Human Resources Department to educate retail staff on loss prevention policy and procedures.
Investigate and resolve all incidents of cash loss greater than $500 following the preliminary verification of loss by performing cash audits and cash-outs to account for all of the money in a store and conducting deposit investigations.
Implement Loss Prevention strategies and conduct Loss Prevention training to reduce shrink in the retail stores; ensure Loss Prevention activities within the Region are congruent with the Corporation's goals and objectives.
Perform Electronic Article Surveillance (EAS) audits by counting merchandise with EAS tags and matching those amounts to an established list of EAS items in the store.
Perform Shrink Management Tool (SMT) audits and develop action plans to ensure that stores are in compliance.
Conduct store visits to ensure compliance to retail safety regulations.
Communicate Loss Prevention activities with the Vice President (Country Head),and coordinate these activities with the District Loss Prevention Head.
Act as a liaison between the Corporation and various governmental agencies regarding loss prevention investigations, laws, and regulations.
Conduct profit enhancement meetings to review shrink results and improve overall shrink performance within the Region; perform inventory investigations when shrink results are above established thresholds.
Manage the Closed Circuit Television (CCTV) program by ensuring that all stores have the proper equipment and that all equipment is operating accurately.
Maintain building locks and control of keys to the retail stores.
Remain knowledgeable of current statutory and case law.
Review and approve Loss Prevention expenses.
Conduct and supervise surprise store audits by field supervisors
Led processes in real-estate fraud, procurement fraud, embezzlement, corporate espionage and misuse/misrepresentation of the company name as well as in cases of credit/debit card fraud, cash theft, merchandise pilferage, organized criminal rings, Mobile phone theft, information security internally and externally.
Ensured Standard Operating Processes protocols have no deviations.
Preventing leakage of competitive pricing analysis, market trends, advertisement, etc.
Designed, implemented and coordinated the Intelligence Network for the Company.
INDIAN ARMY -From June 1990 to Apr 2006
• Officer Commanding of Military Intelligence Unit. (2004-2006).
• Counter subversion, counter sabotage and counter espionage.
• Fraud investigation.
• Acquisition of tactical information about the target country.
• Anti money laundering.
• Liaison with government agency.
• Risk management.
• Training and Administration.
• Forecasting events/Intelligence update of the Area of Responsibility/Influence to Senior Commanders.
Bachelor of Arts - Jawaharlal Nehru University – National Defense Academy, Pune
Certification - BSi 7799 (Certified Lead Auditor).
- Aerial & Satellite Imagery
- Field Intelligence and Security
- Senior Management
- Combat Engineering
- Physical and Commando Training.
- Computer – MS Office, Excel, Power point, MS Project.
- SAP Retail. Decision support system and Retalix.
- CCTV, Access control system, Fire fighting.
- Certified Fraud Examiner. (ACFE)