Clerical/Receptionist/Custormer Service

Serena S. Britton

*** ** **** *****, *****, FL **471

Phone: 352-***-**** Cell: 352-***-****

Email: *****@*******.***

Objective I am seeking an entry-level position in a company in which I can become an active team member, and to the best of my abilities, help to achieve the company’s goals and requirements. I am seeking either an office/clerical/bookkeeping position, or a position in a small retail establishment.

Experience I have been a full-time homemaker and mother the past 27 years, with a variety of temporary or short-term positions during those years to help supplement the family income.

I have also held various volunteer positions during those years, including Girl Scout & Cub Scout Leader (6 Years), “Coupons for Education” campaign Coordinator for Shady Hill Elementary (2 Years), Church Sunday School Teacher (12 years), and Church Librarian Assistant (6 Years.) Through these opportunities I have utilized a variety of clerical and organizational skills.

TruGreen Lawn Service (temporary 6-week position) March 2009 - May 2009

Office Assistant

Entered technicians daily reports and cash receipts in computer.

Assisted with filing, copying, mail-outs and various other office duties as needed.

Contact: Barbara Condrey - Office Manager - 352-***-****

PartyLite Candles Home Sales August 2005 - January 2009

Independent Consultant & Owner

Generated leads, contacted new customers and hostesses, and arranged dates to hold home shows.

Organized and set-up display of the current merchandise, and conducted an average of 3-5 home shows per month,with sales of at least $500 per month.

Took customer and hostess orders, completed all paperwork, determining hostesses credits and bonuses, and entered all information online for company processing and order completion.

Handled all cash and credit card transactions in payment for orders received.

Received, sorted and delivered all orders to customers and hostesses promptly to insure customer satisfaction.

Handled guest complaints and returns, and resolved any grievances or conflicts with products.

Attended monthly meetings and National Conventions whenever possible.

Achieved top or #2 sales consultant in the unit several months during the 3 year period of active sales.

Contact - Angie Harrington - Unit Leader - 352-***-****

Marion Tire & Battery August 2004 - November 2004

Bookkeeper

Entered daily store sales records & prepared daily reports for owner.

Paid vendor invoices as needed.

Assisted in preparing monthly reports for accountant.

Filed all paperwork and assisted in answering phone when needed.

Contact - Dorsey Mansfield - Owner - Business dissolved

Education Graduated Forest High School with high honors 1977

Skills Limited computer skills, with experience in Microsoft Word and some Desktop Publishing, typing, filing, calculator, some accounts receivable & payable, payroll, bank reconciliation, daily, monthly, & year-end reports, customer sales, cash handling.

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