Customer Service High School

PROFILE

“I am a dedicated individual who has a great deal of ambition and leadership skills. Possess extensive experience in the automotive industry, as a technician and in the front lines of the sales department. I love challenges, get along well with others, but can also delegate in a professional manner when needed. Obtain a history of significant profit, volume and customer satisfaction achievements. I am seeking a position where I can develop and excel while giving my best to an employer.”

WORK HISTORY

Lithia VW – April 2011 -Present

• Service Advisor

Maintain above standard customer service while keeping profitability to its max. Maintain a positive work atmosphere that reflects team work and continuing to help with new ideas to ensure future profits and customer retention.

Ed Bozarth – May 2010 –April 2011

• Service Advisor/ Fleet Operations

Upon first hire I was responsible to retain current fleet accounts; above all acquire new accounts, and regain old fleet accounts to our service department. While only there a short time I acquired and regained a total of seventeen accounts back to the service department. These accounts varied from seven vehicles up to forty-seven vehicles.

GO Mazda/ Hyundai - Westminster, CO – May 2009 to May 2010

• Service Advisor/ Assistant Service Manager

Primary duties included introducing all customers to our facility answering any questions they may have, and solving any possible complaints or concerns with their vehicle or with their personal experience visiting our dealership. Other duties included maintaining upbeat moral and good integrity to ensure a good environment within our repair facility.

Northglenn Dodge – Westminster, CO – Feb 2009 to May 2009

• Service Advisor

Before the facility lost the Dodge franchise, primary duties where to meet all customers and get a good understanding what the issue with their vehicle or personal experience with the dealership was and to resolve any issues within a timely and professional manner.

Lier Siegler Service Inc – Waegwon, South Korea – Oct 2007 to Feb 2009

• Tech/Contractor

Primary duties included Technical inspecting after the repair of any electrical, mechanical, or weapon systems on the M1A1 and M1A2 tank.

Mid States RV - Oct 2006 – Oct 2007

• RV sales

Interact with RV enthusiast of all types to establish what type of vehicle or camper would suit that family or individual. Build value in the company’s product, deliver a sale in a professional manner, and ensure the customer satisfaction even after the sale is 100%.

Stewart & Stevenson – Commerce City, CO – Aug 2001 to Oct 2006

• Allison Transmission Tech

Primary duties included troubleshooting and repair/rebuild any variation of the Allison Automatic Transmission.

U.S Army – Ft. Carson, CO May 1997 to May 2001

• 63A/ 45E M1A1&M1A2 tech

Primary duties included troubleshooting and repair of all variations of military equipment.

EDUCATION

Master GM certified

Associate of Arts

• Front Range Community College – Westminster, CO / 2004-2007

Guild Certification

• Allison Tech Training – Commerce City, CO /2006

Unit Level Logistics

• U.S Army – Ft. Carson, CO / 2000

M1A1/M1A2 Tank Systems

• U.S Army – Ft. Knox, KY / 1999

High School Diploma

• Clinton High School – Clinton, AR / 1998

SKILLS

• 40 WPM

• Reynolds& Reynolds

• ADP software

• Great communication skills

• Well-rounded in the automotive industry.

ACHIEVEMENTS

• Serving my country I feel was my great achievement to myself and our country. It also opened doors with traveling the world and meeting all variations of people and cultures to realize I enjoy working with people and enjoy solving problems. One achievement I have recently accomplished since taking on a role in the auto industry is continuing to build customer retention, and boost the since of pride when gaining and maintaining a new customer base. All which have resulted in excellent profitability marks and customer service reviews.

REFERENCES

• Chris Healy /303-***-****

• Jeffrey Pierce /605-***-****

• Jim Preston /303-***-****

• More upon further request

Contact this candidate