Customer Resolution Consultant

Alexandra R Bendet

**** ****** **. - **********, **, 75056 - 972-***-**** – ****.******@*****.***

Objective:

●Mid-level position in consumer relations where I can use my past experience to progress my understanding of how to provide good customer service and to obtain knowledge of the day-to-day procedure of a business

Education:

Fall ’08 – anticipated graduation ‘12

Brookhaven Community College, Dallas, TX

General Studies current GPA 3.5

Graduated June ‘08

Hebron High School, Carrollton, TX

Experience:

6/11 – 8/11

Wingspan Portfolio Advisors

Unsecured Collector

●Collections (inbound/outbound)

●Negotiating

●Payments and arrangements

●Use of dialer

●Call center environment

2/11 – present

Bank of America Corporate

Home Retention Agent/ FHA Mortgage Servicing

● Home loan modification referrals

● Soft collections (inbound/outbound)

● Payments and arrangements

● Debt counseling

10/09 – 1/11

The CMI Group

Supervisor

● Escalation Call Queue

● Call center representative

● Customer service

● Collections and Payment Arr. for Time Warner

07/07 - 09/09

Walgreens, Plano, TX

Head Photo Lab Technician

● Managing the photo department

● Inventory, ordering, stocking

● Customer Service

● Cash Handling

08/06 - 05/09

Gymboree, Plano, TX

Sales Associate

● Cash handling

● Displays and Marketing

● Sales

● Customer Service

Skills

Proficient with Microsoft Word, Excel, and PowerPoint, and Internet Research

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